End User Computer Team Lead

Position Overview

Join Kubota Australia's team as the End User Computer Team Lead, spearheading a group of service desk specialists dedicated to providing robust support for EIT-owned and managed systems and infrastructure across Australia and New Zealand. This vital role plays a customer-centric part in maintaining system integrity and performance.

Key Responsibilities

• Lead and nurture a team of professionals focused on End User Computing (EUC).
• Manage and perform a wide variety of EUC technical operations adhering to established policies, procedures, and service standards to preempt, solve, and monitor system challenges, ensuring minimal user downtime.
• Serve as a senior mentor and escalation resource for complex end user computing problems.
• Implement system support processes in collaboration with Kubota Global IT when necessary to maintain consistency.
• Lead, facilitate, or participate in troubleshooting teams or projects aimed at resolving diverse hardware and software concerns.
• Provide business advisory services to help develop optimal technological solutions and management information systems from an EUC viewpoint.
• Organize workflows and scheduling related to computer provisioning and support activities.
• Analyze and propose potential cost-saving or optimization opportunities in hardware and software, executing approved changes.
• Manage relationships with hardware vendors and software contractors to ensure contractual obligations and daily objectives are met.

Candidate Requirements

• Must be an Australian citizen or resident.
• Possess tertiary IT qualifications.
• Hold relevant IT certificates or certifications related to managed systems.
• Have project management certification (preferred).
• Hold a valid driver’s license.
• Demonstrate extensive IT industry experience in senior roles within End User Computing or Help Desk support.
• Have proven leadership experience managing small teams.
• Possess experience in business partnership, consulting, or advisory capacities.
• Exhibit strong technical troubleshooting, analytical, and research skills.
• Show capability in evaluating, recommending, and implementing effective IT solutions.
• Have successful experience in IT project coordination or management.
• Display excellent customer service orientation and advanced communication skills, including reporting.
• Experience managing suppliers and contractors in line with contract terms and service standards.
• Be well-informed about emerging technologies and business systems.
• Demonstrate expert-level computing skills and familiarity with ticketing systems and support processes.

Benefits and Perks

• Work alongside a team of skilled professionals within a globally respected, stable brand focused on sustainable growth.
• Provision of technical equipment.
• Access to salary sacrifice options for novated leasing vehicles and discounts on products through Flare Benefits and internal purchase programs.
• Eligibility for up to 15% superannuation contribution.
• 21 days of annual leave.
• Opportunities to participate in Corporate Social Responsibility initiatives.