Educator - Newmarket, Auckland (Fixed Term Sep '26 to Mar '27)

About lululemon

lululemon specializes in high-performance athletic apparel designed for activities such as yoga, running, and training. Renowned for innovative fabric technology and functional design, the company creates transformative products and experiences that support physical activity, personal growth, social connections, and wellness. lululemon's achievements are driven by product innovation, a strong retail presence, commitment to team members, and deep community engagement. The organization strives to foster positive societal impact with a focus on equity, inclusion, and professional development.

Benefits and Perks

The company's total rewards program supports holistic well-being, encompassing competitive base salaries, team-based bonuses, paid leave, generous staff discounts, fitness and yoga classes, parenthood support, and both personal and career growth opportunities. Availability of these benefits varies by location and role, subject to eligibility and change without prior notice.

Position Overview

The Educator position is critical to lululemon's retail success. Educators deliver outstanding customer service, connecting with guests to provide expert product knowledge and authentically represent the brand culture and community.

Primary Responsibilities

• Engage guests promptly to ensure an exceptional shopping experience that respects their time.
• Identify customer needs and recommend tailored purchase and return options.
• Deliver detailed technical product information emphasizing benefits and value.
• Seamlessly manage transactions and activate relevant omnichannel initiatives such as online ordering and in-store pickup according to company guidelines.
• Maintain a dynamic presence on the sales floor, continually assisting guests and supporting store activities.
• Gather guest feedback and collaborate with management to promptly resolve issues for customer satisfaction.
• Foster a welcoming and inclusive team culture that appreciates diversity and supports all members and guests.
• Build strong, collaborative relationships with colleagues to optimize guest service and store operations.
• Execute merchandise presentation tasks like restocking, organizing, and relocating products following standards.
• Utilize store technologies to facilitate operational efficiency and positive guest interactions.
• Perform cleaning duties as necessary to uphold a premium store environment.
• Adhere to safety policies and legal requirements to maintain a secure workplace.

Eligibility and Requirements

• Must be legally permitted to work in New Zealand.
• Reliable transportation to the assigned store location is necessary.
• Applicants must be at least 18 years old.
• The role requires working flexible hours, potentially including early mornings, evenings, late nights, overnights, weekends, holidays, and during store closures.

Preferred Qualifications

• High school diploma or equivalent (e.g., GED) preferred but not mandatory.

Desired Attributes

• Strong attention to detail with thorough task completion.
• Ability to organize and prioritize duties efficiently and accurately.
• Self-motivated with a drive to meet and surpass goals.
• Commitment to adhering to safety standards.
• Accountability for personal actions and dependability.
• Support for an inclusive environment that celebrates diversity.
• Team-oriented with a collaborative approach toward shared objectives.
• Flexible and adaptable to changing priorities in a fast-paced setting, recovering swiftly from setbacks.

Work Environment

• Work involves moving throughout various parts of the store, including brightly lit sales floors with music and windowless or naturally dim areas.
• Tasks are performed both independently and collaboratively, utilizing technology such as computers.
• Physical requirements may include lifting items up to approximately 30 lbs (13.6 kg) and using ladders.

Additional Information

Applicants progressing to interview will be contacted by management or People & Culture representatives. Those requiring accommodations to perform essential duties are encouraged to communicate their needs early to ensure an accessible recruitment process.