કામનું વર્ણન

Role overview

In this remote Desktop Support Analyst position, you will be the go-to technical contact for employees who need help with computers, software, hardware, and remote access issues. Your focus will be on identifying problems quickly, resolving them efficiently, and making sure staff have dependable technology support to stay productive.

This opportunity suits someone who enjoys solving technical issues, working through troubleshooting tasks, and providing strong customer service in a work-from-home environment.

Key responsibilities

Deliver initial and second-line technical assistance to employees through phone, email, chat, and remote access tools.
Investigate and fix problems related to hardware, software, operating systems, and connectivity.
Set up, install, and support desktops, laptops, printers, and other peripheral equipment.
Help users with password resets, access issues, and permission requests.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other core business applications.
Record incidents, service requests, and resolutions in the ticketing system.
Refer more complex issues to senior IT staff when required.
Carry out routine updates, software deployments, and maintenance tasks.
Keep equipment inventory and IT asset records accurate and up to date.
Prepare and revise technical guides, user instructions, and support documentation.
Work closely with IT colleagues to enhance support workflows and system reliability.
Follow company security requirements and technology standards.

Required qualifications

An associate degree in Information Technology, Computer Science, or a similar field is preferred, though comparable hands-on experience may also be accepted.
About 1 to 2 years of experience in desktop support, help desk, technical support, or a related IT function is preferred.
Good working knowledge of Windows operating systems and Microsoft Office tools.
Practical experience troubleshooting hardware, software, and network connection issues.
Strong spoken and written communication skills.
Solid customer service mindset and problem-solving ability.
Ability to work independently while handling several support requests at once.
Careful attention to detail and strong organizational skills.

Benefits

Competitive pay.
Flexible work schedule options.
Fully remote working setup.
Paid onboarding and training.
Health, dental, and vision coverage for eligible employees.
Paid leave and company holidays.
Support for professional growth and certifications.
Opportunities for career progression.
Employee recognition initiatives.
Supportive and collaborative team environment.

Additional information

The employer is committed to equal opportunity hiring and supports a diverse, inclusive workplace where all employees are respected and given the opportunity to succeed.

By joining the team, you will help provide dependable technology support that keeps employees connected, productive, and effective.

Desktop Support Analyst