Customer Support Executive - Delivery Partner Onboarding
Visakhapatnam, Andhra Pradesh, India · Full Time
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- Experience
- Any
- Salary
- INR 11,000 – INR 13,000 / month
- Openings
- 1
- Posted
- એક કલાક પેહલા
- Work mode
- In office
- Education
- Intermediate or Any Degree
- Eligibility
- Open to freshers and experienced candidates who meet language and technology requirements; women encouraged to apply.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Shastra IT Services, located in Simhadri Nagar, Gopalapatnam, Visakhapatnam, is hiring a full-time Customer Support Executive to join their delivery partner onboarding team. This role involves managing the onboarding process for delivery partners associated with platforms like Swiggy, Instamart, and Blinkit.
Key Responsibilities
- Reach out to potential delivery partner candidates via phone calls.
- Clearly communicate the registration and onboarding procedures to them.
- Help candidates complete their applications and assist with document submissions.
- Conduct follow-ups with candidates until they are successfully activated on the platform.
- Maintain and update daily records of calls, follow-ups, and onboarding progress.
- Meet daily and monthly targets related to onboarding volumes.
- Ensure professional communication with both candidates and internal teams.
Candidate Requirements
- Education level: Intermediate qualification or any degree.
- Open to freshers as well as experienced individuals.
- Proficiency in Telugu and Hindi languages is required.
- Basic English communication skills are sufficient.
- Possession of an Android smartphone is mandatory.
- Familiarity with phone calls, WhatsApp, and mobile applications is necessary.
- Ability to work efficiently in a target-driven environment.
- Encouragement for women candidates to apply.
Compensation and Benefits
- Fixed monthly salary ranging from INR 11,000 to 13,000.
- Additional performance-based incentives each month.
- Comprehensive training and support provided for the process.
- Opportunities for career advancement to Senior Executive or Team Leader roles.
- Standard day shift working hours.
- Professional and supportive office environment.
Work Schedule and Location
- Onsite work at Shastra IT Services office in Visakhapatnam.
- Office hours: 10:00 AM to 7:00 PM.
- Immediate joining is preferable.
Additional Information
No registration fees apply; hiring is conducted directly by the company. Interested candidates can contact via phone or WhatsApp at 7075032655 or email at shastraitservices@gmail.com.