Customer Specialist - Whanganui
Whanganui, Manawatu-Wanganui, New Zealand · Full Time
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Job description
About ASB
ASB is committed to keeping customers "One Step Ahead" by prioritising their needs and delivering meaningful experiences that truly matter.
Role Overview
As a Customer Specialist based in Whanganui, you will serve as the primary contact for customers, assisting them with daily banking requirements and providing tailored service solutions. This includes opening accounts, facilitating transactions, educating customers on digital banking, and referring them to relevant specialists to help them achieve their financial goals.
Work Environment
The Whanganui branch operates Monday to Friday, offering a stable weekday schedule that enables you to develop long-term relationships with customers.
Candidate Profile
- Enjoys supporting others and enhancing their day through excellent service
- Brings experience in customer service, retail, hospitality, sales, or similar people-oriented roles
- Comfortable communicating with a diverse customer base
- Has a problem-solving mindset with practical solution-finding abilities
- Demonstrates strong attention to detail and organisation
- Works well within a team and has a willingness to acquire new skills
- Embraces technology and assists customers in navigating digital banking platforms
Previous banking experience is advantageous but not mandatory, as comprehensive training will be provided.
Working at ASB
- Competitive salary package with banking-related benefits
- Options for health, life, and income protection insurance
- Exclusive discounts and offers for staff banking
- Opportunities for learning, development, and career advancement
- Enhanced parental and volunteer leave policies
- An inclusive, supportive workplace culture fostering belonging
Our Core Values
- Care: Prioritising people and acting ethically
- Courage: Challenging oneself to grow and make a positive impact
- Curiosity: Seeking new perspectives and continuous learning
Application Information
If you want to contribute meaningfully while growing your career with a leading New Zealand bank, we encourage you to apply online today.