Customer Service Specialist
Patna, Bihar, India (Hybrid) · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 કલાક પેહલા
- Work mode
- Hybrid
- Education
- High school diploma
- Resume
- Required to apply
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Job description
About Scrollwell
Founded in 2020, Scrollwell aims to revolutionize education by delivering live training sessions that empower educators with crucial digital skills. The organization has reached over 55,000 educators, equipping them to thrive in an evolving educational landscape. Scrollwell is supported by Startup India, MSME, Skill India, and Start-up Bihar, and is incubated at CIILE, Chanakya National Law University, Patna. The team is committed to delivering practical and accessible learning experiences that enable educators to confidently utilize digital tools and platforms.
Position Overview
This full-time Customer Service Specialist role, based in Patna, offers a hybrid working model allowing some remote work flexibility. The specialist will manage customer communications through phone, email, and chat channels, providing accurate information about Scrollwell’s educational programs while efficiently resolving customer issues. Duties include registering participants, troubleshooting basic technical and access problems, monitoring and following up on open tickets, and ensuring a seamless experience for educators and partners.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via various communication channels.
- Process registrations and assist with technical or access issues.
- Maintain accurate records in customer service platforms and escalate complex problems.
- Collaborate with internal teams to enhance service procedures.
- Collect and analyze customer feedback to recommend service improvements.
Qualifications & Skills
- Proven customer-facing abilities including support and service excellence.
- Commitment to fostering positive customer experiences and satisfaction.
- Excellent verbal communication and phone etiquette, along with clear written skills.
- Strong problem-solving aptitude and meticulous attention to detail.
- Experience with CRM and ticketing software, email tools, and basic office productivity applications.
- Able to efficiently navigate a hybrid work environment balancing onsite and remote tasks.
- Prior customer service experience, preferably in education or edtech sectors.
- Minimum education of high school diploma; degrees in communications, business, or similar fields are favored.
Minimum education
Higher Secondary (Class 12)