Customer Service Scheduler

About TeleMed2U

TeleMed2U is committed to making healthcare more accessible by reducing delays in diagnosis, treatment, and overall patient care. Since 2011, the company has expanded specialty care access across 20 medical and behavioral fields nationwide. Leveraging innovative technology, TeleMed2U delivers convenient and high-quality virtual healthcare and integrates chronic disease management to enhance patient and provider outcomes through coordinated care and data-driven insights.

Job Responsibilities

• Coordinate scheduling of appointments and distribute scheduling links as assigned.
• Attend meetings and prepare precise minutes when required.
• Assist in compiling company reports and input data for various programs.
• Collaborate with external organizations to obtain scheduling-related information.
• Maintain organized and electronic filing systems.
• Upload and manage documents within electronic health records (EHR).
• Manage follow-up appointments via One Drive.
• Engage with clients to support company initiatives.
• Communicate with customers via EHR, telephone, or email.
• Send appointment reminders and ensure laboratory results are updated before appointments.
• Reschedule appointments for no-shows as necessary.
• Support the VP of Clinical Operations on assigned projects.
• Coordinate communications with law enforcement personnel to support company initiatives.
• Create and maintain accurate spreadsheets using Google Drive or One Drive.
• Respond promptly to email inquiries and answer incoming calls to assist customers.

Qualifications

Required:

• Experience in administrative assistance, office management, or scheduling within a clinical environment.
• Proficiency in communication platforms such as Zoom and Google Meets.
• Strong skills with Google Suite and Microsoft Office applications including email, docs, and sheets.
• Excellent organizational abilities with strong time management and prioritization skills.
• Knowledge of HIPAA regulations and compliance.
• Access to high-speed internet.
• Outstanding written and verbal communication skills accompanied by a friendly and approachable attitude.

Preferred:

• High school diploma or GED required; an Associate's degree or administrative training is advantageous.

Equal Opportunity Statement

TeleMed2U is an equal opportunity employer dedicated to fostering an inclusive work environment free from discrimination. Hiring decisions are based on qualifications, merit, and business needs without regard to race, color, religion, gender, national origin, age, disability, genetic information, or any other protected status. The company values diversity and the unique contributions each employee brings.