Customer Service Sales Representative

About Scrollwell

Founded in 2020, Scrollwell is committed to revolutionizing education through live training that empowers educators with essential digital skills. Backed by Startup India, MSME, Skill India, Start-up Bihar, and incubated at CIILE, Chanakya National Law University in Patna, Scrollwell has supported over 55,000 educators in adapting to modern educational landscapes. The organization offers a vibrant work environment for professionals passionate about education and technology.

Role Overview

We are seeking a Customer Service Sales Representative for a full-time hybrid position based in Patna, combining in-office and remote work. This role involves engaging with customers via phone, email, and messaging platforms to effectively communicate information about our training programs. The representative will manage the enrollment process, follow up on potential leads, support sales activities to achieve targets, maintain accurate customer records, coordinate with internal teams to resolve issues, and ensure a positive customer experience throughout.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through multiple communication channels.
• Provide clear, detailed explanations about Scrollwell’s training services and enrollment procedures.
• Follow up on prospective leads to drive sales conversions and support business growth.
• Maintain thorough, precise records in CRM systems or similar tools.
• Collaborate with internal departments to address customer concerns and resolve issues efficiently.
• Monitor and gather customer feedback to identify improvement opportunities.
• Contribute to initiatives aimed at enhancing customer retention and satisfaction.

Candidate Qualifications

• Strong customer service orientation with excellent relationship-building skills.
• Proficiency in sales techniques, negotiation, and lead management to meet sales goals.
• Effective verbal and written communication skills, conveying empathy and clarity across phone, email, and digital platforms.
• Analytical and organizational capabilities including attention to detail and time management.
• Familiarity with digital tools, office productivity software, and remote collaboration technologies.
• Prior experience in customer service, inside sales, or educational services preferred but not mandatory.
• Capability to work in a hybrid setting in Patna and adapt to shifting priorities in a mission-driven environment.
• Bachelor's degree in any field is advantageous; relevant practical experience will also be considered.