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Overview

Art Box Studio, located in Doha, Qatar, is seeking a dynamic and proactive Customer Service Representative to join their team in a full-time, onsite capacity. The ideal candidate should possess excellent communication abilities, a positive demeanor, and a strong commitment to delivering exceptional customer care.

Key Responsibilities

Promptly handle incoming customer calls and messages.
Address customer inquiries throughout all stages including before, during, and after business hours.
Follow up with patrons about bookings, pottery item collections, orders, and general queries.
Organize and manage delivery arrangements, refunds, exchanges, and other client requests.
Maintain and update comprehensive customer records accurately.
Oversee and support the customer loyalty program initiatives.
Communicate appropriately, courteously, and swiftly with all customers.

Candidate Requirements

Proficiency in both Arabic and English languages is mandatory.
Exceptional written and oral communication skills.
Possessing a friendly, upbeat, and customer-centric attitude.
Strong organizational skills with attention to detail and responsiveness.
Ability to multitask and professionally address customer issues.
Prior experience in customer service is advantageous.

Working Schedule

Full-time role with 6-hour shifts spanning 5 days weekly at the shop location.
Additional responsibility includes monitoring and responding to customer communications outside regular shop hours to ensure continuous support.

Compensation and Benefits

A monthly remuneration of QAR 1,800 during the initial 3-month probationary period.
Post-probation salary increment to QAR 2,000 per month.
The salary is fixed and not subject to negotiation.
Possibility of sponsorship transfer after successfully completing the probation phase.

Customer Service Representative

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