Customer Service Officer

Role Overview

Innovations Global is seeking diligent Customer Service Officers to greet and assist customers at various locations in Abu Dhabi, including MBZ, Galleria Mall, ADNOC, and Reem Mall. This contract position spans three months with potential for extension, offering a monthly remuneration between AED 3000 and AED 4200. The role entails providing professional and courteous support to commuters and visitors navigating public transportation and local services.

Main Responsibilities

• Greet customers warmly while maintaining professionalism.
• Guide customers to bus stops, metro, railway stations, taxi stands, and other transportation points.
• Respond to inquiries about transit routes, schedules, fare details, and nearby landmarks.
• Assist passengers with locating platforms, entrances, exits, ticket counters, and available services.
• Provide relevant information about local attractions, public services, and the surrounding environment when needed.
• Offer additional aid to elderly passengers, individuals with disabilities, and visitors requiring extra support.
• Address customer issues promptly or escalate to the appropriate department as necessary.
• Ensure the service area remains clean, organized, and customer-friendly.
• Report any safety, security, or operational concerns to a supervisor immediately.
• Adhere to company policies, customer service protocols, and safety guidelines consistently.

Qualification Requirements

• High school diploma or an equivalent qualification is mandatory.
• Experience in customer service roles is desirable but not compulsory.
• Demonstrated effective communication and interpersonal abilities.
• Basic familiarity with local public transit systems and city geography.
• Proficiency in spoken English is essential; knowledge of additional languages is a plus.
• Possess a friendly, patient, and focused approach towards customer service.