Customer Service Executive - Hospitality Process
Mumbai, Maharashtra, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 20,000 – INR 24,000 / month
- Openings
- 1
- Posted
- 2 કલાક પેહલા
- Work mode
- In office
- Education
- Higher Secondary Certificate (HSC) or equivalent
- Eligibility
- Candidates with HSC qualification or above and at least six months of BPO experience are eligible to apply. Exceptional command over English communication is essential.
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Role
We are seeking a skilled Customer Service Executive to join our hospitality process team. This position requires excellent communication skills and the ability to manage customer interactions effectively to provide a premium hospitality experience.
Compensation and Benefits
- Monthly salary ranges from 20,000 to 24,000 INR, depending on experience.
- Monthly bonus available up to 2,500 INR through the Pac-Man Incentive program.
- Travel allowance of 2,200 INR per month.
- Transport facilities include centralized pickup from Andheri and Ghatkopar stations, as well as home pickup and drop from 9:30 PM to 6:00 AM.
Work Schedule
- Night shift lasting 9 hours.
- Shift timing from 5:30 PM to 1:00 AM.
- Five working days per week with two rotational off days.
Eligibility Requirements
- Minimum qualification of Higher Secondary Certificate (HSC) or above.
- At least six months of experience in a BPO environment is mandatory.
- Exceptional English communication skills are required and non-negotiable.
Role Responsibilities
As a Customer Service Executive, you will be the primary point of contact representing the hospitality brand, responsibly addressing customer enquiries, resolving issues, and ensuring customers receive outstanding service that leaves a memorable impression.
Minimum education
Higher Secondary (Class 12)
Industry
Customer Support Services