Customer Service Executive - FASTag Inbound

About the Role

Join IDFC FIRST Bank as a Customer Service Executive specializing in FASTag inbound support. In this role, you will serve as the digital representative of the bank, handling customer inquiries via email with precision, empathy, and timeliness. This position provides an excellent opportunity to build a career in the dynamic banking sector by ensuring customer satisfaction and efficient communication.

Key Responsibilities

• Respond promptly to customer emails, ensuring all queries are addressed within 24 hours.
• Maintain high standards of communication accuracy and service quality.
• Work cooperatively with both internal teams and external partners to resolve issues.
• Handle difficult customer interactions professionally, demonstrating empathy and problem-solving skills.
• Contribute to initiatives aimed at enhancing service delivery and overall customer experience.

Qualifications and Experience

• Educational background: Graduate degrees such as Bachelor of Commerce (B.Com), Bachelor of Science (B.Sc), Bachelor of Arts (BA), Bachelor of Business & Insurance (BBI), or Bachelor of Management Studies (BMS).
• Postgraduate qualifications like Master of Business Administration (MBA), Master of Commerce (M.Com), or Master of Arts (MA) are also acceptable.
• Relevant work experience ranging from freshers up to 2 years.