Customer Service Credit Representative

About InteLogix

InteLogix is dedicated to empowering individuals and organizations to reach their fullest potential through innovative solutions and outstanding services. Emphasizing teamwork, integrity, and excellence, InteLogix aims to positively impact the community and shape a better future collaboratively.

Role Overview

This position involves solving problems and engaging with customers from various locations, requiring creativity, empathy, and result-driven communication to provide effective solutions and support.

Key Responsibilities

• Analyze orders for accuracy, verify information, offer identity verification options to potential customers, and make outbound calls when needed.
• Negotiate and process payment plans on customer accounts while following specified client procedures.
• Use negotiation skills to collect outstanding balances effectively.
• Accurately and thoroughly document all account management activities on client systems.
• Educate potential customers regarding identity documentation and next steps.
• Inform customers about their account status and payment options.
• Perform additional tasks as assigned by management or clients.

Candidate Requirements

• Minimum age of 18 years.
• High school diploma or equivalent qualification.
• Preferred experience in call centers or collections, with basic data entry skills.
• Excellent oral and written communication abilities.
• Capability to handle challenging customer interactions professionally.
• Ability to maintain focus on phone interactions with minimal distractions throughout shifts.
• Tech-savvy with competence in managing multiple windows and tabs for optimal customer service delivery.
• Reliable attendance record to ensure availability when customers require assistance.
• Internet connection speed minimum: 10 Mbps download and 5 Mbps upload, verified through a speed test.
• Dedicated, distraction-free workspace for work activities.

Benefits

• Paid training to support your onboarding.
• Comprehensive medical, dental, and vision insurance coverage.
• Paid time off to support work-life balance.
• Access to employee discounts.
• Full-time employment with non-seasonal stability.
• Opportunities for growth and career advancement within the company.

Additional Information

The compensation for this role is $11 per hour.