- Experience
- 2+ yrs
- Salary
- USD 18 – USD 18 / hour
- Openings
- 1
- Posted
- 3 કલાક પેહલા
- Work mode
- Work from home
- Education
- High School Diploma or equivalent
- Eligibility
- Applicants must reside within the United States and be authorized to work without need for employer sponsorship.
- Resume
- Required to apply
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Job description
About Koala Health
Koala Health is a rapidly expanding veterinary pharmacy dedicated to simplifying pet healthcare by delivering medications and wellness products directly to pet owners. We are committed to enhancing healthcare experiences for pets, their caregivers, and veterinary professionals through reliable and timely service.
Role Overview
As a Customer Experience Associate with Koala Health, you will serve as the friendly, dependable contact for our customers, providing updates on orders, answering inquiries via chat, phone, and email, and gathering valuable feedback that drives continuous improvement of our services.
Responsibilities
- Deliver courteous assistance to customers over the phone and email regarding our products, services, and order status.
- Handle both incoming and outgoing communications with professionalism and empathy.
- Anticipate the needs of pet owners and proactively propose helpful solutions in every interaction.
- Take full responsibility for customer issues, ensuring they are resolved comprehensively from beginning to end.
- Provide an outstanding customer experience within a dynamic and fast-paced setting.
- Offer clear and patient technical guidance to customers navigating our website.
- Recognize each customer interaction as an opportunity to create a positive and memorable experience beyond mere problem-solving.
Required Qualifications
- High school diploma or equivalent educational attainment.
- At least two years of customer service experience.
- A minimum of one year experience within veterinary care, healthcare, or a related medical environment.
- Minimum six months of experience using computers and web-based tools in a professional setting.
- Consistent availability to work Monday through Friday, 9:30 a.m. to 6:00 p.m. Eastern Time.
- Comfortable working remotely and providing customer support by phone throughout shifts.
- Excellent oral and written communication skills.
- Strong attention to detail, sound judgment, and a customer-focused attitude.
Virtual Work Requirements
- High-speed broadband internet connection with at least 10 Mbps download and 5 Mbps upload speeds.
- A home environment that is private, free from distractions, and conducive to focused customer service.
Preferred Qualifications
- More than two years of phone or email customer service experience in healthcare.
- Experience working remotely or in virtual environments.
- Background in veterinary or pet care customer service.
- Proven ability to collaborate effectively as a team member.
- Passion for animals is advantageous, though not mandatory.
Compensation and Benefits
- The position offers a competitive hourly wage starting at $18 per hour.
- Medical, dental, and vision insurance with partial coverage for dependents.
- A robust paid time off policy and participation in a 401(k) retirement plan.
- Performance-based incentives and a supportive, close-knit team culture that fosters learning and celebrates achievements.
Equal Opportunity Statement
Koala Health is an Equal Employment Opportunity and Affirmative Action employer dedicated to diversity and inclusion. We do not discriminate based on any legally protected characteristics, including race, religion, gender, sexual orientation, age, veteran status, or disability.