Communications Support and Office Administrator

Overview

HBH Group invites an organised and personable individual to join our team at HBH Howick Views as a full-time Communications Support and Office Administrator. This dynamic role blends communications tasks with front desk responsibilities and administrative duties, centered around delivering a warm and professional experience for residents, their families, visitors, volunteers, and staff.

Key Responsibilities

• Assist in creating newsletters, staff communications, publications, and organisational updates.
• Manage HBH’s website, social media platforms, digital displays, and communication materials.
• Coordinate reports, campaigns, events, surveys, and other communications activities.
• Manage reception duties to foster a welcoming environment for all visitors and stakeholders.
• Handle phone, email, and in-person enquiries with professionalism and care.
• Perform general office administration tasks such as meeting support, record maintenance, managing databases, and overseeing office supplies.
• Support a culture where residents feel acknowledged, valued, connected, and included.

Candidate Profile

• Minimum of three years’ experience in communications support, office administration, reception, customer service, or similar fields.
• Excellent verbal and written communication skills, including drafting, editing, and proofreading professional documents.
• Proficient in website updates using WordPress or comparable content management systems.
• Experienced in preparing and scheduling social media content for organisational purposes.
• Confident using Canva or equivalent design software.
• Competent with Microsoft 365 applications such as Word, Outlook, Excel, and PowerPoint.
• Strong organisational skills with high attention to detail and ability to prioritise tasks.
• Exhibits good judgement and confidentiality when managing sensitive information.
• Works independently, demonstrates accountability, and follows tasks through to completion.
• Displays a warm, respectful, and professional demeanor with a genuine interest in building relationships.

Additional experience with Adobe Creative Cloud, Power BI, survey tools, or HR information systems is a plus. A relevant qualification in communications, marketing, business administration, or office administration is beneficial but not mandatory.

About HBH Group

HBH Group is a faith-based, mission-driven organisation dedicated to supporting older adults to age well and engage fully in life. We operate homes, care services, community initiatives, and advocacy dedicated to promoting dignity, purpose, and connection for seniors. Our philosophy, inspired by the Eden Alternative, prioritises relationships and meaningful engagement as key to everyday quality of life.

Why Join Us?

• Engage in a multifaceted role involving communications, front-of-house service, and administration.
• Contribute to meaningful work improving the lives of older people.
• Become part of a supportive, collaborative, and welcoming team.
• Build significant relationships with residents, families, staff, and the broader community.
• Develop skills in publications, digital media, event coordination, and organisational projects.

Application Notes

Please submit your CV along with a cover letter detailing your relevant experience and explaining your interest in this position. Applications will be reviewed on an ongoing basis.