Collision CSR & Estimator Trainer

About the Role

Tesla is recruiting a motivated and engaging Collision Field Operations Training Instructor to be part of the Collision Learning & Development team. This role involves delivering comprehensive training programs for Collision Estimators, Customer Service Representatives (CSRs), and other team members to ensure effective onboarding and ongoing support. You will play a key role in training initiatives for new site launches and overall operational excellence within the Collision Center located in North Houston, TX.

Key Responsibilities

• Provide engaging, instructor-led sessions covering both customer-facing and backend collision operations, including software system usage.
• Train and develop CSRs and Estimators on vehicle intake procedures and repair workflow management.
• Assist with planning class schedules, coordinating site visits, and providing virtual training support.
• Ensure training programs align with Tesla's goals, are properly developed, communicated, and implemented.
• Manage competing priorities effectively, organize tasks, and deliver on project timelines.
• Operate various hand, power, and workshop tools safely and proficiently.
• Work autonomously under limited supervision while adhering to Tesla's safety standards and policies.
• Carry out additional tasks and responsibilities as assigned by management.

Candidate Profile

• Minimum of five years of experience in the collision industry, with previous involvement in training preferred.
• Preferred vocational certification in Collision Repair.
• Hands-on familiarity with both front-end and back-end collision operations including estimating software, production control systems, and the Microsoft Office suite (Word, PowerPoint, Excel, Outlook).
• Strong communication skills with proficiency in both written and spoken English.
• Commitment to maintaining a professional appearance and exemplary integrity in the role of a Collision Repair Program Trainer.
• Willingness to travel extensively, including domestically and internationally, approximately 60% of the time based on organizational needs.
• Physical capability to lift up to 50 pounds and operate a forklift safely.

Compensation and Benefits

• Competitive salary with full-time employee benefits starting day one of employment.
• Medical plans with options that include zero payroll deductions.
• Support for family-building, fertility treatments, adoption, and surrogacy.
• Dental and vision insurance plans, both offering zero paycheck contribution options.
• Company contributions to Health Savings Accounts for eligible medical plans.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• 401(k) retirement plans with employer matching and Employee Stock Purchase Programs.
• Company-paid life and AD&D insurance policies.
• Short-term and long-term disability insurance after a waiting period.
• Employee assistance programs for wellbeing and support.
• Paid sick leave, vacation time, flexible scheduling options, and paid holidays.
• Childcare backup services and parenting resources.
• Optional voluntary benefits including critical illness, accident, hospital indemnity, and legal services insurance, plus pet insurance.
• Programs to assist with weight loss and tobacco cessation.
• Supportive initiatives such as Tesla Babies program and commuter benefits.
• Access to employee discounts and perks.