Collections Specialist

About Qualifacts

Qualifacts is a premier provider of behavioral health software and SaaS solutions designed to enhance clinical productivity, compliance, state reporting, billing, and business intelligence. Leveraging over 20 years of expertise, Qualifacts is committed to delivering innovative and reliable technology that empowers customers to improve care outcomes, achieve interoperability, optimize efficiency, and maximize reimbursement. The company supports behavioral health, human services, and rehabilitative sectors across the United States.

Position Overview

The Collections Specialist role is focused on accurately and timely managing accounts receivable tasks including collections and cash receipt processing. This role demands strong knowledge of the customer billing cycle, analytical problem-solving abilities, and effective communication to collaborate with team members and external customers.

Work Conditions

• This is an onsite position located in Vadodara, Gujarat, India, requiring presence at the office five days a week.
• The work schedule is night shift (6:30 PM to 3:30 AM IST) to align with US time zones.
• Remote candidates will not be eligible for consideration.

Key Responsibilities

• Prepare, post, verify, and document customer invoices, payments, and related accounts receivable transactions, ensuring accuracy and completeness.
• Develop and sustain positive relationships with customers to facilitate collections.
• Proactively contact customers to collect payments on past-due accounts following US team’s established collection and escalation protocols.
• Address and resolve any disputes or discrepancies involving invoices, cash applications, or credit adjustments.
• Undertake various projects and additional tasks as assigned.

Job Requirements

• Minimum of 5 years experience in collections or accounts receivable within a US or multinational company.
• Exceptional command of English language in both written and verbal forms.
• High School Diploma or GED is required; preference for candidates with a four-year college degree.
• Experience working with ERP systems in an operational accounting setting is essential.
• Familiarity with accounting software such as Sage or Intacct is advantageous.
• Strong analytical skills and meticulous attention to detail to ensure timely and accurate task completion.
• Excellent interpersonal and communication abilities, capable of collaborating with diverse stakeholders.
• Proactive problem-solver able to prioritize tasks independently and meet deadlines without close supervision.
• Adaptability to change and agility to work effectively in a fast-moving environment.
• Goal-orientation with the drive to meet or exceed targets.
• Ability to manage difficult conversations and handle conflicts constructively.

Additional Information

The position emphasizes working independently across multiple time zones and requires strong organizational skills. Candidates should be outgoing and comfortable engaging with individuals from diverse backgrounds. Competency in Microsoft Office 365 is expected.