Client Support Specialist

Role Overview

The Client Support Specialist position is a part-time remote role dedicated to providing excellent service to members and prospective clients of Marina Gym. Responsibilities include handling inquiries through email, phone, and other digital platforms, informing clients about membership plans, training programs, and services offered at the gym. The role involves managing and resolving member concerns, updating client records promptly, and ensuring follow-up actions are completed to enhance satisfaction.

Key Duties

The specialist will collaborate closely with trainers and administrative staff to manage bookings, address client feedback, and assist in promotional activities. Professional and consistent communication, as well as a customer-centric focus, are vital to improving the member experience.

Required Qualifications and Skills

• Excellent interpersonal and customer service skills to effectively engage with a wide range of clients with empathy and professionalism.
• Ability to drive customer satisfaction through prompt problem resolution and proactive client follow-ups.
• Strong analytical abilities for understanding member needs, recognizing feedback trends, and suggesting enhancements to processes.
• Proficient written and oral communication capabilities suitable for remote correspondence via phone, email, and messaging tools.
• Prior experience in customer support roles, preferably within the fitness, wellness, or hospitality sectors.
• Capable of working independently with good organization, managing multiple client requests, and reliable internet connectivity.
• Familiarity with CRM systems or membership management software along with basic skills in office productivity and communication software.
• Minimum education: High school diploma or equivalent; additional qualifications in business, communication, or fitness-related disciplines are advantageous.