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About Malt

Malt is Europe’s premier freelance marketplace, linking over 1,000,000 skilled freelancers with more than 100,000 companies since 2013. We are revolutionizing the workforce landscape with a technology-driven and human-focused platform. Our team consists of 600 professionals spread across six European countries, fostering diversity, gender equality, and inclusive growth. Supported by prominent investors such as ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI, we are committed to enabling everyone to work in new, flexible ways.

Role Overview

As a Client Success Partner for the DACH region, you will play a pivotal role in bringing Malt’s innovative freelance marketplace vision to life. Unlike a conventional recruiting position, you will act as an expert consultant and internal recruiter who proactively drives top-tier talent delivery, platform adoption, and revenue growth. Your operational excellence in executing projects and transforming client experience will be central to our commercial achievements.

Key Responsibilities

Strategically refine and challenge client project briefs to ensure alignment with optimal freelance talent.
Conduct thorough qualification interviews to identify the most suitable freelancer profiles.
Empower clients to fully utilize the Malt platform independently by providing clear and compelling business proposals.
Work closely with Key Account Managers to manage the recruitment phase and convert opportunities into signed projects.
Coach freelancers to optimize their profiles using Malt’s AI-powered matching algorithms.
Collect and relay critical product feedback from the marketplace to engineering teams to help improve user experience.

Experience and Skills Required

Minimum of three years demonstrating impactful performance in sales, recruitment, customer success, or project management within a fast-paced B2B setting, such as SaaS startups or consulting firms.
High resilience and strong organizational skills to manage multiple priorities effectively during peak periods.
Fluency in German (native level) and English (full professional proficiency).
Proficiency in complex algorithmic matchmaking and familiarity with AI-driven platforms in the Future of Work ecosystem.
Ability to coordinate across multiple stakeholders including enterprise clients, freelancers, and internal commercial teams.

Desired Attributes

A builder’s mindset combined with strong technological aptitude and an appetite for innovation.
Customer-oriented and energetic communicator who thrives as a proactive driver of business success.
Exceptional service focus and the capability to maintain calm and efficiency amid high volumes of activity.
A collaborative spirit, avoiding lone-wolf approaches, embracing teamwork with humility and respect.

Performance Milestones

Within 30 days: Complete onboarding in Paris and begin learning Malt’s matching systems with support from your team.
Within 60 days: Independently execute client qualification interviews and deliver persuasive business proposals.
Within 90 days: Assume full responsibility for your sales pipeline and achieve measurable improvements in match speed, conversion rates, and revenue signed.

Work Environment and Benefits

Comprehensive onboarding program at our Paris office to immerse you in our culture and products.
Hybrid remote work arrangement (three days onsite, two days remote).
30 days of paid annual leave per year.
Entitlement to a paid sabbatical of one month after three years of employment.
Stock options available to all employees.
Daily lunch vouchers valued at €6.50, provided for 15 days each month.
Dog-friendly office environments in Munich and Berlin.
Choice of benefits including transport reimbursement, gym memberships, organic food vouchers, or mobility app subscriptions.
Access to free professional development books relevant to Malt’s business.

Equal Opportunity Statement

Malt is dedicated to building an inclusive workplace, hiring based on merit, experience, and potential, without discrimination by age, gender, sexual orientation, ethnicity, religion, or disability. We value diversity and strive to create an environment where every employee can thrive safely and respectfully.

Recruitment Process

Initial call to discuss your background with Talent Acquisition.
Interview with the Head of Project Partnering DACH to review your experience and fit.
Role-play assessment of technical skills with senior team members in Berlin, plus a meet and greet with the team.
Final interview with the COO to assess overall fit and potential contribution.

Client Success Partner DACH