Client Relationship Executive

Role Overview

We are seeking a friendly and proactive Client Relationship Executive to act as the key liaison between our company and clients. This position requires a person skilled in communication, prompt follow-ups, and dedicated to enhancing client satisfaction.

Key Duties

• Act as the principal contact for clients regarding daily operational issues.
• Regularly visit or call clients to collect feedback and resolve any problems.
• Work closely with internal departments such as operations, quality assurance, and HR to address client complaints efficiently.
• Monitor unresolved issues until they are fully addressed and escalate when necessary.
• Keep detailed client records, visit notes, and communication logs, utilizing Excel and CRM tools.
• Develop and sustain strong, lasting client relationships to maximize retention and satisfaction.
• Spot opportunities to upsell or cross-sell services.
• Generate regular reports on client satisfaction and account status for management review.

Candidate Requirements

• Relevant experience in client servicing, account management, or relationship management, preferably in facility management or B2B sectors.
• Superior communication and interpersonal abilities.
• Capable user of MS Excel and app-based CRM or reporting platforms.
• A problem-solving attitude with urgency in follow-up actions.
• Professional appearance, confidence, and demeanor.
• Availability and willingness to conduct client site visits.

Preferred Qualifications

• Experience in a multi-location facility management environment.
• Graduate degree in any discipline.