Client Executive - SME Portfolio

Role Overview

As an integral member of the regional team, you will play a vital part in delivering outstanding service to both new and existing clients within the SME portfolio. Collaborating across different business units to ensure a smooth and positive experience for clients will be a key focus. This position is a 12-month parental leave cover.

Key Responsibilities

• Oversee the entire client journey, coordinating closely with Claims teams and Aon Business Services to provide timely and efficient support.
• Manage a focused portfolio of SME clients with standard product requirements, assisting in client planning alongside Client Directors and Managers.
• Lead renewal and mid-term discussions by offering timely and precise advice aligned to the clients' needs.
• Improve systems and processes to boost efficiency, scalability, compliance, and enrich both colleague and client experiences.
• Drive continuous improvement efforts employing data insights and industry best practices to guarantee consistent, quality outcomes.
• Encourage proactive risk management and conduct by identifying and mitigating operational, privacy, and third-party risks encountered in daily work.

Skills and Experience Required

• Possess a client-first approach, genuinely caring about delivering excellent outcomes and fostering long-term relationships.
• Exhibit strong verbal and written communication skills, able to explain insurance concepts clearly and professionally.
• Show strong organizational and time management capabilities to handle various tasks, deadlines, and stakeholder demands in a dynamic environment.
• Value a collaborative team environment, working effectively with Claims, ABS, and other internal colleagues to support the client journey.
• Have commercial awareness with an interest in business and risk, capable of understanding client needs and matching them with suitable solutions.
• Approach challenges with a problem-solving mindset, proactively following up and resolving issues efficiently for clients and colleagues.
• Demonstrate resilience and adaptability, maintaining composure under pressure and embracing change with a positive, professional demeanor.
• Hold a Level 5 Fire and General Insurance Qualification, which is a mandatory requirement.

Colleague Support and Benefits

We are committed to fostering a diverse and inclusive workforce with a work environment that supports wellbeing and work-life balance. Employees benefit from two "Global Wellbeing Days" annually to focus on personal care. Our Smart Working approach offers various flexible working options beyond location flexibility to ensure optimal work styles.

Our culture emphasizes continuous learning, enabling colleagues to learn, share knowledge, and grow to reach their full potential. We provide equal employment opportunities regardless of race, religion, gender identity, disability, veteran status, or other protected categories. Reasonable accommodations are available throughout the employment process and beyond for individuals with disabilities upon request.