Client Advisor - Ferrari Lifestyle, Soho New York

About the Role

Join Ferrari Lifestyle at our Soho, New York flagship store as a Client Advisor and become a key player in advancing the brand as a fashion icon. This role blends luxury culture with innovative fashion trends to redefine "Made in Italy" excellence. You'll serve as a prominent ambassador of Ferrari Lifestyle, cultivating strong relationships and expanding our client base through active community networking.

Key Responsibilities

• Achieve monthly and seasonal sales targets, driving business growth with strong product expertise.
• Build influential networks locally and internationally, focusing on fostering loyalty with Very Important Clients (VIC) and VIPs.
• Identify new sales opportunities by partnering with luxury hotels, fine dining establishments, fashion outlets, stylists, and other venues for events and collaborations.
• Collaborate with corporate and store leadership to develop strategies aimed at attracting and retaining high-value clientele.
• Analyze VIC initiatives' performance and adjust strategies to optimize outcomes.
• Organize exclusive events and experiences to deliver memorable brand engagements to VIP customers.
• Stay well-informed about fashion industry developments and market trends.
• Partner closely with Store Directors to align on sales strategies and exceed targets.
• Deliver an exceptional customer service experience adhering to Ferrari's Selling Ceremony, maintaining service grading above 85%.
• Offer personalized style advice that exceeds client expectations, promoting ongoing client loyalty and repeat business.
• Foster a culture of clienteling within the team to enhance in-store engagement and consignment business.
• Manage customer service issues efficiently to ensure satisfaction.
• Assist with staff training related to the selling experience and operational duties.
• Manage register functions accurately and maintain organized stock areas.
• Ensure the sales floor and visual merchandising reflect brand standards and are impeccably maintained.
• Report product and inventory issues promptly to store leadership.
• Adhere to company policies and uphold professional presentation and wardrobe standards consistent with the brand image.

Qualifications and Skills

• Bachelor's degree in a related field preferred but not mandatory.
• At least two years of luxury fashion retail experience.
• Experience with international luxury brands is advantageous.
• Exceptional verbal and written communication abilities.
• Strong interpersonal skills to engage effectively with clients and team members.
• Ability to multitask in a fast-paced environment.
• Keen awareness of current fashion trends within the luxury segment.
• Knowledge of Spanish language is a plus.

Additional Information

Ferrari Lifestyle is committed to equal employment opportunities and provides reasonable accommodations for individuals with disabilities to perform essential job functions.

Location: Soho, New York, USA

Seniority Level: Mid-level