Change Management Analyst

About Cognizant Consulting

Cognizant Consulting is a global advisory community of more than 5,000 specialists who help clients rethink how their businesses operate. By combining industry insight with technology consulting expertise, the team develops practical and innovative solutions for Fortune 500 organizations.

Role overview

The Change Management Analyst will support users and stakeholders as they move to new social service systems, with a strong focus on case management platforms replacing older legacy tools. This role centers on enabling adoption through disciplined change management methods.

This position follows a hybrid working model. Depending on business needs, you will be expected to work from a client or Cognizant office for 3 to 4 days each week. The arrangement is designed to support flexibility while maintaining work-life balance through wellbeing programs.

What you will do

• Help drive user adoption during system and process transitions.
• Work with stakeholders to address resistance to change and support transformation efforts.
• Develop communication plans and tailor change messaging for different audiences.
• Coordinate engagement activities that improve awareness and buy-in.
• Plan or support training programs, user enablement sessions, and learning materials.
• Use structured change management approaches and apply recognized best practices.
• Review how changes affect people and processes, then create mitigation actions where needed.
• Collaborate closely with product, technical, business, and training teams to support implementation success.

Requirements

• Practical experience helping users adopt new systems and guiding stakeholders through change.
• Background in managing resistance and contributing to transformation initiatives.
• Experience preparing communication plans and audience-specific change messages.
• Ability to design, coordinate, or support training and user support resources.
• Good understanding of formal change management frameworks and standard practices.
• Experience on large-scale implementation or transformation programs is an advantage.
• Exposure to public sector environments is preferred.
• Ability to work collaboratively across business, technical, product, and training groups.
• Capability to evaluate change impacts and define targeted risk or resistance mitigation plans.

Additional information

Candidates are encouraged to apply even if they do not meet every listed requirement, as transferable experience and unique strengths will also be considered.