Banking Consultant - Darwin, NT

About the Company

Join a forward-thinking and collaborative environment at ANZ, a place dedicated to enhancing the financial wellbeing and sustainability of millions of customers. Be part of a team committed to transforming banking for the future.

Role Overview

As a Banking Consultant within Retail Banking, you will be instrumental in delivering a flawless banking experience. Your role involves addressing customers’ complete financial needs through seamless transactions, meaningful needs-based conversations, and educating them on available financial solutions including digital offerings. Primarily based in branches, you will uphold a high standard of customer service, ensuring customer satisfaction and advocacy for ANZ.

Key Responsibilities

• Boost customer engagement and foster strong advocacy by creating genuine value for clients.
• Participate actively in bank initiatives and support ongoing programs.
• Maintain risk compliance by fully understanding your customer from a banking policy perspective.
• Adhere strictly to ANZ and branch policies and procedures.

Candidate Profile

• Strong focus on exceptional customer service; prior retail experience is beneficial.
• Confidence in using and promoting technology, with practical knowledge of digital channels preferred.
• Ability to multitask and adapt effectively to change and uncertainty.
• Collaborative team player with excellent interpersonal and communication skills.
• Comprehensive awareness of compliance requirements within banking operations.

Additional Information

• The role may require rostered Saturday shifts to align with branch hours and customer needs.
• Opportunities exist in casual, part-time, and full-time capacities across Darwin NT; flexibility in location will be accommodated based on suitability.
• ANZ values diverse backgrounds and encourages applicants requiring adjustments during recruitment to reach out for support.
• Employees benefit from a variety of flexible working arrangements, health and wellbeing services, and discounts on selected ANZ products.

Application Process

Applications are invited for this position referenced 121455, with commitment to providing a supportive environment fostering growth and development. For additional information or assistance with accessibility, ANZ encourages applicants to communicate their needs during the application process.