Back Office Executive

Role Overview

We are seeking a detail-oriented Back Office Executive based in Kolkata. This role involves preparing essential business documents, managing customer orders, maintaining records, and supporting sales and logistics coordination. The candidate will also handle communication channels and support administrative tasks to ensure smooth office operations.

Key Responsibilities

• Generate quotations, invoices, purchase orders, and delivery challans accurately.
• Process incoming customer orders and collaborate with warehouse staff for timely dispatch.
• Maintain comprehensive records of sales, purchases, and inventory.
• Regularly update customer and dealer information databases.
• Coordinate closely with sales executives regarding order progress and shipment schedules.
• Follow up with customers to confirm orders, obtain pending documents, and secure payments.
• Professionally manage incoming phone calls, WhatsApp messages, and email inquiries.
• Prepare daily Management Information System (MIS) reports, along with weekly and monthly sales summaries.
• Organize office documentation, files, and administrative records effectively.
• Coordinate delivery and logistics activities with transportation partners.
• Assist management with report preparation, presentations, and additional administrative duties as assigned.
• Undertake other back-office and operational functions to support overall business needs.

Required Skills and Qualifications

• Proficient communication abilities in Hindi, Bengali, and basic English.
• Skilled in Microsoft Excel, Microsoft Word, and Google Sheets.
• Fundamental computer literacy and data entry capability.
• Strong organizational skills and effective time management.
• Meticulous attention to detail and accuracy in work.
• Capacity to perform well under a fast-paced work environment.
• A positive, proactive attitude with eagerness to learn and grow.

Compensation

The monthly salary ranges between INR 12,000 to INR 15,000.