Automotive Parts Interpreter - Full Time

About NAPA Australia

NAPA stands as the largest and most recent automotive aftermarket parts provider in Australia and New Zealand. Backed by over a century of expertise from heritage brands such as Ashdown-Ingram, Covs, Global Auto Spares, and R&E Auto Parts, we offer extensive solutions across trade, industrial, wholesale, and mining sectors. We are on a dynamic mission to innovate the Australian automotive aftermarket industry.

Position Overview

The Automotive Parts Interpreter acts as the first contact for customer inquiries, providing precise technical parts support to clients in trade, industrial, and mining sectors. This role demands expert automotive and mechanical product knowledge combined with problem-solving and sales abilities to guide customers effectively.

Key Duties

• Interpret technical parts information accurately
• Manage and process customer orders promptly
• Ensure efficient dispatch of products and components
• Promote current specials and arrange inventory buy-ins
• Process customer credit transactions
• Serve as primary contact for both in-person and telephone customer engagements
• Adhere strictly to safety standards, foster a culture of workplace safety to ensure all return home safely
• Regular physical activity including lifting, bending, and climbing

Qualifications & Attributes Sought

• Thorough technical knowledge in parts interpretation
• Strong enthusiasm for delivering exceptional customer service
• Effective communication skills to translate complex knowledge understandably
• Innovative, solution-oriented, and collaborative mindset
• Demonstrated problem-solving capabilities
• Proficiency with computer systems
• Comfort operating in a fast-paced, team-focused environment
• Heightened awareness and commitment to workplace safety

Benefits & Perks

• Competitive remuneration package plus performance-based incentives
• Monday to Friday work schedule for enjoyable weekends
• Customized career development options via 'Napa Know How' aligned with personal growth plans
• Company-provided professional uniform
• Employee discounts on products from GPC Asia Pacific brands including NAPA, Repco, and AMX
• Commitment to diversity and an inclusive work environment welcoming varied backgrounds and experiences
• Strong support for working parents, including parental leave top-up allowances
• Paid leave available for volunteering activities supporting community or charitable organizations

Equal Opportunity and Corporate Philosophy

GPC Asia Pacific employs more than 8000 team members across Australia, New Zealand, and Southeast Asia under trusted brands like Repco, NAPA, and McLeod Accessories. Our recruitment policies are dedicated to fairness and equality, shunning discrimination based on personal characteristics and focusing solely on merit and experience to empower individuals and teams.