Associate Engineer, Data Center

About the Role

This position is located in Manassas, VA and requires full-time on-site work to meet the operational demands of the team. The role may also include evening or overnight shifts, with hours from 3:00 PM to 12:00 AM or 11:00 PM to 8:00 AM. The primary focus of the Associate Data Center Hardware Engineer is to maintain and enhance the reliability and performance of global data center infrastructure through hands-on technical tasks.

Key Responsibilities

• Carry out hardware repairs such as replacing defective drives, DIMMs, fans, power supplies, and other server or network components.
• Investigate and resolve escalated technical issues from contracted technicians using diagnostic tools, and escalate unresolved matters to senior engineers or relevant engineering teams.
• Install new SSDs and NVMe storage into existing server hardware.
• Perform fundamental troubleshooting of Linux operating systems and IPMI interfaces across server platforms.
• Support engineering teams in troubleshooting and fixing autobuild failures in Linux Kickstart environments, including handling straggler nodes.
• Troubleshoot physical network layer connectivity problems.
• Implement hardware installations and repairs beyond routine quarterly expansion projects.
• Monitor the Jira ticketing system actively, ensuring appropriate ticket management and resolution quality by contracted technicians.
• Participate in the onboarding process for new contracted data center technicians by training them in daily operational tasks.
• Provide mentorship and technical guidance to contracted technicians to improve service consistency and quality.
• Participate in an on-call rotation to support global data center operations.

Required Qualifications

• At least 1 year of experience working in a data center engineering role.
• Minimum of 1 year troubleshooting experience with Linux operating systems.
• At least 1 year of experience in server hardware troubleshooting.

Preferred Qualifications

• Bachelor's degree or equivalent professional experience.
• More than 2 years of experience in a data center engineering capacity.
• Over 2 years of Linux troubleshooting experience.
• More than 2 years of server hardware troubleshooting experience.

Additional Details

The salary range is from $74,000 to $122,000, with actual compensation determined by factors such as skill level, experience, certifications, and location-specific labor costs. The remuneration package may also include annual performance bonuses, equity, benefits, and other incentive plans. Employees are offered a supportive and inclusive work environment valuing trust, diversity, and accessibility. Reasonable accommodations are available for applicants with disabilities upon request.

This role requires commitment to equitable pay practices and adherence to legal obligations around pay transparency and nondiscrimination. The employer values candidates from diverse backgrounds and supports compliance with relevant employment regulations, such as those governing fair chance hiring.