Assistant Manager, Deputy Manager - Collection Recovery

Overview

Seeking experienced professionals to lead collection and recovery teams in achieving assigned targets. The role involves managing collection executives and recovery personnel, ensuring compliance with legal standards, and optimizing recovery processes.

Key Responsibilities

• Supervise and guide collection executives, team leaders, and recovery staff for efficient operations.
• Meet monthly collection and recovery goals set by management.
• Oversee daily collection efforts and ensure team productivity aligns with targets.
• Prepare comprehensive MIS reports on a daily, weekly, and monthly basis.
• Evaluate portfolio performance and implement effective recovery strategies.
• Manage high-value overdue accounts and negotiate settlements.
• Liaise with banks, NBFCs, and clients to monitor recovery performance.
• Maintain compliance with relevant legal and regulatory frameworks in collection activities.
• Conduct regular team meetings, organize training, and review performance consistently.
• Monitor attendance, discipline, and productivity of field staff.
• Handle customer escalations with professionalism and resolve issues effectively.
• Develop action plans to enhance team effectiveness and increase recovery rates.
• Keep precise records and documentation related to collection operations.