Aquaguard Service Coordinator - Nagpur

About Aquaguard Service Nagpur

Aquaguard Service Nagpur specializes in installing, maintaining, and repairing water purification systems for both residential and commercial clients around Nagpur. The team is committed to dependable service, prompt assistance, and upholding superior customer satisfaction levels. Their efforts enable communities to access clean and safe drinking water, promoting better health. Key values include professionalism, integrity, and continual enhancement of technical skills and service delivery.

Role Overview

This full-time, on-site position based in Nagpur involves managing daily customer interactions, scheduling service appointments, and assisting technicians through documentation and fundamental service-related duties. Responsibilities include maintaining customer databases, supporting billing and payment follow-ups, and identifying opportunities to promote product or service upgrades. The position requires collaboration with both service and sales teams to maintain smooth operations and deliver outstanding customer experiences while following company protocols and safety standards.

Qualifications and Requirements

• Exceptional customer service and communication skills for effective interaction with customers and colleagues.
• Sound analytical abilities and basic financial understanding for managing records, analyzing service information, and assisting with billing processes.
• Sales aptitude and communication proficiency to recognize upselling chances and support lead conversion.
• Capability to work on-site in Nagpur, handle multiple responsibilities, and sustain meticulous attention to detail.
• Fundamental computer skills, including email, spreadsheets, and service management software, with comfort in documentation tasks.
• Experience in service coordination, customer support, or similar roles is advantageous.
• Educational background such as a diploma or bachelor's degree in business, commerce, or related fields is preferred.