Accounts Receivable Supervisor

About Grand Mercure Dubai City

Grand Mercure Dubai City is a prestigious 5-star Accor hotel featuring 361 rooms, a variety of dining options, modern meeting facilities, and a dedicated team focused on delivering exceptional guest experiences. The hotel embraces diversity and inclusivity, promoting growth and learning within its workforce, and values employees who bring authenticity and passion to their roles.

Role Overview

The Accounts Receivable Supervisor will oversee the operations of the Accounts Receivable department, supporting the General Accountant in ensuring timely and accurate collection of outstanding receivables. This role involves maintaining proper accounting of cash receipts and claims, managing account statements and related reports, and safeguarding the hotel's financial interests.

Key Responsibilities

• Lead and coordinate the Accounts Receivable team to ensure smooth operations.
• Collaborate effectively with all hotel departments to optimize productivity and enhance guest services.
• Address and resolve queries promptly to ensure high customer satisfaction.
• Communicate departmental goals and policies clearly to all team members.
• Assist in establishing budgetary needs and provide inputs for budget planning.
• Promote cost-effective resource utilization and train the team accordingly.
• Manage third-party claims processing and maintain guest account collections in line with the credit policies.
• Handle transactions related to refunds, discounts, write-offs, and payment allowances.
• Investigate collection issues and negotiate payment arrangements where necessary.
• Recommend transfers of overdue accounts to the Delinquent Accounts section.
• Coordinate with other departments to address and resolve collection-related challenges.
• Prepare reports highlighting progress, adverse trends, and recommendations.
• Organize work schedules to distribute tasks effectively and ensure adequate staffing.
• Ensure compliance with established financial practices and update staff on changes.
• Develop and suggest improvements to policies and procedures governing accounts receivable.

Required Qualifications and Skills

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or related disciplines.
• Proficiency with Microsoft Office suite, especially Excel, for financial reporting and analysis.
• Fluent English communication skills, both spoken and written, to liaise with diverse stakeholders.
• Strong attention to detail, excellent organization, and ability to multitask efficiently.
• Comprehensive knowledge of accounting principles related to accounts receivable.
• Ability to work independently and collaboratively within a team.
• Good analytical and problem-solving capabilities with a customer-focused approach.
• Familiarity with accounting software applications preferred.
• Demonstrated aptitude for meeting deadlines and managing tasks in a fast-paced environment.
• Comfortable handling financial data and numerical information.
• Experience in invoice processing and payment reconciliation is advantageous.
• Excellent interpersonal skills and dedication to superior customer service.
• Minimum of 2-3 years of relevant accounts receivable experience in a 5-star hotel context.

Additional Information

This role is full-time and based in Dubai, United Arab Emirates. Candidates who join will become part of an organization committed to diversity, inclusion, and continuous personal and professional development.

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