Warranty Administrator

Role Overview

Pembrook Resourcing is seeking a Warranty Administrator to join their client's team. This role focuses on managing the warranty process with precision to guarantee that repairs meet the highest quality standards, ultimately enhancing customer satisfaction.

Key Responsibilities

• Gather, verify, and clarify all claim-related details using job cards, vehicle histories, technician notes, and other relevant sources.
• Engage with the Aftersales Manager regarding questionable or potentially rejectable claims for further discussion.
• Receive payment summaries from concessionaires, identify discrepancies such as under- or overpayments, perform investigations as needed, and propose amounts for write-off.
• Rectify and resubmit claims that were previously rejected but deemed valid.
• Provide reports on claims that were rejected without opportunity for resubmission.
• Proactively follow up on outstanding claims, communicating with representatives from manufacturers, concessionaires, and internal staff to resolve issues.
• Inspect warranty-returned parts and keep detailed records of these inspections.
• Support the smooth progression of warranty repair jobs through the workshop.
• Disseminate updated warranty information and literature on new vehicles and repair procedures.
• Coordinate with manufacturer or concessionaire representatives to clarify reasons for work performed and assist warranty auditors during dealership record reviews.

Candidate Profile

• Proven ability to evaluate and report on warranty repairs.
• Essential prior experience working in warranty administration.
• Strong administrative and organizational skills with meticulous attention to detail and high accuracy.
• Comprehensive understanding of warranty processes.
• Numerate and articulate at a level suitable for clerical responsibilities.
• Effective verbal and written communication skills.

Additional Information

Please ensure that contact details provided are accurate and up to date to facilitate communication regarding your application.