Warehouse Supervisor

Overview

The Warehouse Supervisor role involves assisting the Warehouse Operations Manager in overseeing a team to meet daily workload targets while strictly adhering to Health & Safety, Food Quality and Safety, Employment Law, and EU and company hygiene regulations. The position emphasizes coaching and developing team members to meet warehouse delivery standards.

Key Responsibilities

• Plan daily resources efficiently to fulfill department goals, adjusting plans dynamically throughout the day as needed.
• Coordinate with the Warehouse Shift Manager and onsite trainer to ensure all skill training needs are addressed.
• Ensure timely completion of picking and loading activities to meet deadlines.
• Lead and manage the team to achieve required handling rates.
• Enforce Quality Improvement Program (QIP) compliance during shifts and ensure completion of all related paperwork; escalate product issues to the Quality Manager.
• Guarantee all picked and loaded cages meet Martin Brower standards.
• Promote teamwork and maintain a clean, tidy, and organized work environment.
• Maintain high levels of health and safety standards within the warehouse.
• Hit targets and job standards set by management, demonstrating adaptability and flexibility in work approach.
• Respond promptly to reasonable requests from management.
• Understand and motivate team members to meet company KPIs and daily output goals.
• Utilize the WMOS system to organize and plan daily operational requirements.
• Complete daily administrative tasks such as supervisor floor walks, shift reports, bible and Crown documentation, and quality audits to required standards.
• Ensure stand-up supervisors receive comprehensive training to handle all duties and manage the department when necessary.
• Engage in people management activities including recruitment, return-to-work procedures, one-on-one appraisals, and performance management discussions.
• Maintain proper product temperatures on loaded trailers to comply with quality and food safety standards.
• Volunteer for fire warden and first aid roles as required.

Qualifications and Profile

• Innovative and forward-thinking with the ability to generate improvement opportunities.
• Strong team player and builder with pronounced attention to detail.
• Ability to make sound judgments and rapid decisions.
• Possession of an Associate's Degree coupled with 3-4+ years of relevant experience, including 0-1+ years in a supervisory capacity.
• Previous management experience in FMCG warehouse operations.
• Proficient in intermediate MS Office packages.
• Competence in performance management and conducting interviews.
• Experience working in a unionized environment is desirable.
• Familiarity with formal management principles, employment law, and HR processes is an advantage.

Behavioral Competencies

• Strategic Thinking: Manages people, processes, and resources to align with strategic priorities, executes plans that drive business results, stays aware of industry trends, and handles finances prudently.
• Developing Self and Others: Identifies and cultivates talent, delegates responsibilities appropriately, addresses performance gaps, fosters an inclusive culture, provides ongoing coaching, and prepares future leaders.
• Leading Change: Promotes continuous improvement and safety initiatives, communicates changes clearly to secure buy-in, and implements change effectively through well-defined processes.
• Communicating Effectively: Provides timely and clear communication about business progress, remains approachable and visible, demonstrates organizational values, and encourages open dialogue.
• Driving Results: Upholds company mission and values, holds self and team accountable, removes obstacles to success, sets ambitious goals for continuous performance elevation, and prioritizes safety and compliance.

Working Conditions and Additional Information

The role requires flexibility as duties may change according to business needs. The company may assign additional reasonable tasks within the employee's capabilities to adapt to evolving operational requirements.