Vice President Operations

Overview

SALT is seeking a Vice President of Operations to lead the overall operational strategy and execution across its portfolio, which includes Bill My Bnk and Alleaves brands. This executive role demands comprehensive oversight of operations, customer experience, financial processes, and internal systems within a dynamic fintech and software environment.

Role Summary

This senior leadership position reports directly to the President/CEO and is responsible for coordinating day-to-day operations and long-term strategic planning for SALT's payment and software ecosystem. The VP of Operations collaborates extensively with multiple departments including Engineering, Customer Support, Sales, Finance, Legal/Compliance, and Marketing to ensure scalable, resilient, and growth-ready operations, implementing common infrastructure across brands.

Operational Security and Compliance

Given the role’s connection to sensitive cardholder data, merchant settlements, and customer information, it adheres to strict confidentiality and information security requirements aligned with NACHA, SOC 2, and PCI DSS compliance frameworks.

Key Responsibilities

• Oversee daily operations such as merchant and customer onboarding, account activations, support readiness, settlements, and issue management for Bill My Bnk and Alleaves.
• Create and maintain standardized operational workflows, standard operating procedures, and internal controls to support growth while reducing duplication and risk.
• Serve as the top operational decision-maker, addressing issues promptly in alignment with executive priorities.
• Identify and implement shared operational tools and processes across the portfolio.
• Lead operational preparations for product launches and market expansion, ensuring internal and customer-facing processes are ready and integrated with sales and marketing activities.
• Support client and partner negotiations where operational expertise is critical for account closures and activations.
• Manage financial performance related to operations, including cost control, margin improvement, and unit economics.
• Collaborate with Finance for forecasting, reconciliation, reporting, and performance assessments.
• Drive efforts to identify and resolve operational inefficiencies affecting scalability, margins, or customer satisfaction.
• Work closely with Engineering and Product teams to integrate operational requirements into systems and tools.
• Partner with Customer Support leadership to meet service standards and escalation procedures.
• Ensure legal and compliance alignment with banking, cannabis industry regulations, and contracts across the portfolio.
• Represent Operations in executive and multi-brand planning sessions, ensuring consistency across SALT.
• Design scalable operational frameworks to handle increasing volumes and complexity with continuous performance improvement using KPIs.
• Prepare the brands for future growth, including new products, verticals, and increased transactions.

Required Qualifications

• At least 8 years in leadership roles within cannabis, payments, fintech, ACH, banking, SaaS, or alternative payment sectors.
• Proven success in launching, managing, and expanding multiple financial services or software products across brands or business units.
• Deep knowledge of money movement, settlement procedures, onboarding of merchants/customers, and revenue models involving transactions and subscriptions.
• Experience or quick adaptability to regulated compliance frameworks such as NACHA, SOC 2, and PCI DSS.
• Ability to operate effectively in fast-paced, growth-oriented environments managing competing priorities.
• Exceptional analytical, organizational, and problem-solving skills across diverse business lines.
• High-level communication skills suitable for executive collaboration and representation.

Preferred Attributes

• Experience in regulated or high-risk sectors such as cannabis-adjacent industries or specialty payments.
• Involvement in SOC 2 Type II, PCI DSS audits, control testing, and evidence preparation.
• Background with both startups and scaling fintech or SaaS firms with multi-brand or holding company architectures.
• Collaboration experience with sales, revenue, and marketing teams for multi-product launches.
• Familiar with CRM systems, merchant/customer portals, POS platforms, and operational analytics software.

Core Competencies

• Executive leadership in operations and execution.
• Managing portfolios and multiple brands.
• Enabling go-to-market strategies operationally.
• Financial analysis and performance management.
• Effective cross-functional cooperation.
• Designing and optimizing processes for scalability and efficiency.
• Risk management and compliance discipline aligned with SOC 2 and PCI DSS.
• Strategic planning combined with hands-on leadership.
• Accountability, ownership, and integrity in operations management.