Vice President, Operations

Role Overview

This is a full-time leadership position based in Atlanta, GA and reporting to the President. The role sits on the senior leadership team and is responsible for steering operations across the organization’s practices, satellite clinics, and virtual clinical support functions.

About the Company

The organization, founded in 2021, is focused on whole-person primary care delivered in convenient ways. Its care model combines primary care with behavioral health, metabolic health, and lifestyle support, offered through in-person clinics, virtual visits, and home-based house calls. The culture emphasizes innovation, strong patient experience, and high satisfaction, with net promoter scores consistently above 95.

Values and Culture

• Put patients ahead of profit
• Lead with empathy rather than speed alone
• Keep improving instead of standing still
• Prioritize teamwork over individual agendas
• Treat safety as the top priority

The company also describes itself as a patient-centered, affordable, and convenient healthcare organization that works with all insurance types while aiming toward a future model in which it takes full risk on patient populations.

What You Will Lead

This role covers three major areas: overall operations leadership, integration of newly acquired practices, and support for growth initiatives across service lines.

• Lead all operational and clinical support teams, including Practice Managers, Health Concierges, Care Coordinators, Care Navigators, and Mobile MA/RN teams, with accountability for patient experience and practice performance.
• Partner as a dyad leader with the Chief Medical Officer and Clinical Chairs to drive results across clinics and service lines.
• Guide the onboarding and integration of acquired practices and/or individual providers so transitions happen smoothly and efficiently.
• Support growth by improving onboarding and patient/team experiences that help clinicians and staff become advocates for the organization.

Operational Expectations

The organization is positioning itself as a managed services organization (MSO), and this role is expected to help raise operating standards across the business.

• Improve care quality and care coordination standards.
• Use capacity effectively across providers and care teams.
• Increase revenue capture while supporting excellent service delivery.
• Create a seamless experience for patients, providers, and care teams.
• Build an engaging culture that attracts high performers and supports strong team morale.

Key Responsibilities

• Solve complex problems by identifying root causes, using the right internal resources, and prioritizing effectively.
• Build a deep understanding of what excellent clinic operations and performance look like.
• Set, communicate, and enforce operational standards, policies, and practices across teams.
• Embed best practices into EMR workflows wherever possible and create video-based training content when useful.
• Maintain strong healthcare compliance and safety practices, staying ahead of regulatory requirements.
• Develop a performance-driven culture with clear metrics, recurring huddles, and ongoing leadership and staff training.
• Lead teams through rapid change and foster comfort with innovation in a fast-moving care environment.
• Own practice financial performance by growing revenue and controlling costs.
• Work closely with integration teams to determine how newly acquired practices should be folded into the organization’s ecosystem.
• Collaborate with physician owners to transition management responsibilities successfully.
• Partner with senior leadership and the transformation team on company goals, major initiatives, and systems improvement.

Qualifications

• Master’s degree in Business, Healthcare Administration, or a related field is expected; an MBA is preferred.
• At least 10 years of experience in an industry-related role.
• At least 5 years of practice management experience, with primary care experience considered a plus.

Work Environment

This is a fast-growing, high-intensity small organization. Success in a demanding and fast-paced setting is important for this role.

Additional Information

The role description is not intended to list every task or responsibility. Team members are expected to be adaptable and willing to handle duties beyond the core scope when needed. As a startup, the organization values flexibility, cross-functional support, and a readiness to learn and take on additional responsibilities as business needs evolve.

Equal Opportunity

The employer is an equal opportunity organization and welcomes candidates from all backgrounds. Hiring and employment decisions are not based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. The organization emphasizes inclusion and values the different perspectives and experiences that employees bring.

Benefits

• Medical, dental, vision, and life insurance available starting on day one
• 401(k) with employer matching
• Employee stock option plan
• Generous paid time off
• Paid parental leave
• Company holidays and additional benefits