Vice President of Retail Operations

Overview

We are looking for a seasoned and strategic Vice President of Operations to spearhead the operational strategy of a fast-growing omni-channel consumer brand based in New Orleans, LA. This key executive role involves developing a scalable operational framework to support growth while ensuring top-tier customer experiences across retail, e-commerce, and wholesale channels.

Key Duties

• Formulate and implement the long-term operational vision aligned with the company’s growth plans.
• Oversee comprehensive operations including supply chain, manufacturing, inventory control, fulfillment, logistics, customer service, and planning.
• Enhance the seamless omni-channel order process covering e-commerce, retail, and wholesale methods such as BOPIS, ship-from-store, store-to-home, EDI, and collaborations with third-party logistics providers.
• Design and enforce scalable operational procedures and governance frameworks that boost accountability and foster cross-department teamwork.
• Collaborate with Finance and executive leaders to set key performance indicators (KPIs), develop dashboards, and optimize reporting and forecasting systems.
• Manage warehousing, transportation tactics, inventory precision, and distribution effectiveness, driving continuous operational improvements.
• Build and nurture a high-caliber operations team, setting clear performance goals, supporting career progression, and succession planning.
• Lead change management efforts by standardizing operating procedures, conducting training sessions, and ensuring strong communication channels.
• Establish and uphold superior customer service standards with measurable SLAs and active customer feedback mechanisms.
• Control and administer the operational budget while identifying cost-reduction opportunities through process enhancements, supplier negotiations, and strategic sourcing.
• Reinforce operational oversight concerning inventory, procurement, order processing, compliance, and vendor management.
• Maintain an operational roadmap for 12 to 18 months with defined milestones and frequent reports to executives.
• Track and elevate key operational metrics such as on-time delivery (OTIF), fill rates, inventory accuracy, logistics expenses, order cycle times, customer satisfaction, and overall quality.

Qualifications

• Bachelor’s degree mandatory; MBA or advanced degree highly favored.
• A minimum of ten years progressive leadership experience in operations within consumer products, retail, or direct-to-consumer sectors.
• Proven management experience across omni-channel operations encompassing retail, e-commerce, and wholesale environments.
• Expertise in supply chain logistics, demand forecasting, inventory management, warehousing, fulfillment, transportation, and third-party logistics partnerships.
• Strong financial literacy focusing on budget management, margin improvement, forecasting, and understanding unit economics.
• Track record of developing scalable operational infrastructures and leading teams during rapid expansion phases.
• Experience deploying performance tracking systems including KPIs, dashboards, and operational reporting tools.
• Exceptional leadership ability with skills in coaching, talent development, and cross-functional influence.
• Preferred experience with premium lifestyle, fashion, or consumer brands.
• Knowledge of business intelligence software such as Tableau or Power BI is advantageous.

Ideal Candidate Profile

The successful candidate will be a strategic leader blending executive oversight with actionable problem-solving capabilities. Passionate about establishing structured processes in dynamic settings, this leader excels at optimizing teams, enhancing operational efficiency, and fostering sustainable growth to support long-term business objectives.

If you thrive in shaping high-growth organizations, refining workflows, and steering transformational initiatives, we encourage you to apply.