Vice President, Commercial Operations

About Omada Health

Omada Health is dedicated to transforming chronic disease management by rethinking healthcare delivery. Their virtual-first platform combines human-guided care teams, connected devices, and AI-driven technology to offer personalized, scalable care for conditions such as obesity, diabetes, hypertension, cholesterol, and musculoskeletal issues. They serve over two million members through partnerships with employers, health plans, and health systems.

Role Overview

The Vice President of Commercial Operations will be responsible for building, scaling, and refining the comprehensive operating system that drives Omada's B2B2C commercial strategy. This role requires a seasoned executive with proven expertise in directing multifaceted commercial operations within high-growth companies. Key areas of oversight include Revenue Operations, Commercial Business Systems, Commercial Effectiveness, and Commercial Planning. The executive will ensure a consistent, efficient, and scalable commercial organization that aligns with the dynamics of a public and rapidly growing enterprise.

Primary Responsibilities

• Lead and own all facets of the commercial operating system including planning, pipeline management, forecasting, compensation, tooling, and governance to support scalable growth across B2B and B2B2C channels.
• Inspire and manage a high-performing Commercial Operations team with clear objectives, success measures, and operational rhythms that boost commercial team engagement and results.
• Provide leadership and accountability for Commercial Enablement and Effectiveness by partnering closely with senior directors to set vision, priorities, and performance benchmarks.
• Integrate Revenue Operations, Commercial Effectiveness, and Enrollment Forecasting into a unified, high-output division with clear charters and goals.
• Ensure accurate, reliable sales and enrollment forecasts that support financial planning and operational teams.
• Develop and execute a strategic plan to incorporate AI into Commercial Operations to enhance pipeline insights, sales rep performance, and go-to-market decision making with strong governance on data and change management.
• Represent Commercial Operations on the Cross-functional Commercial Leadership Team, translating company strategy into actionable commercial plans and KPIs; proactively identify risks and growth opportunities.
• Oversee governance processes including quarterly business reviews, pipeline assessments, and initiative evaluations to ensure effective decision-making and accountability.
• Collaborate with Finance and Commercial leaders on long-term planning including quotas, territories, headcount, and investment strategies.
• Manage the design, implementation, and governance of sales compensation programs in conjunction with People and Finance teams.
• Continuously improve the commercial technology stack, evaluating and deploying tools that enhance data quality, insights, and operational efficiency.
• Promote a culture focused on experimentation, data-driven learning, and iterative refinement of processes, playbooks, and training.

Qualifications and Experience

• Bachelor’s degree in Business, Engineering, or related discipline is required; an MBA or equivalent advanced degree is preferred.
• Minimum of 15 years progressive experience in commercial, revenue, or sales operations, with at least 5 to 7 years managing multi-disciplinary commercial operations teams in fast-growth B2B or B2B2C settings.
• Proven success working in scaled public companies and dynamic growth environments, preferably within healthcare, digital health, or regulated industries.
• Expertise in sales forecasting, pipeline analytics, and overall commercial performance management, including trusted reporting frameworks for executive and board levels.
• Strong background leading Revenue Operations and Commercial Effectiveness, covering sales compensation, methodologies, enablement, and technology tools.
• Deep knowledge of interdepartmental relationships among Sales, Marketing, Customer Success, Product, Finance, and Operations to ensure integrated commercial forecasting and execution.
• Advanced proficiency with Salesforce and sales productivity tools, experienced in integrating multiple data platforms to inform strategic decisions.
• Innovative use of AI and data technologies to optimize forecasting, enablement, and sales productivity, with a thoughtful approach to technological change management.
• A strategic, enterprise-focused leader adept at aligning long-term vision with operational execution and navigating complexity and evolving market conditions.
• Strong culture builder who fosters trust, aligns teams with company values, and connects commercial priorities to Omada’s mission and societal impact.

Benefits

• Competitive base salary ranging from $243,200 to $304,000 annually
• Opportunity for performance-based annual cash bonuses
• Equity ownership grants
• Fully remote work model promoting work-life flexibility
• Flexible time off policy to encourage rest and recharge
• Comprehensive parental leave benefits
• Health, dental, and vision insurance plans featuring above-market employer contributions
• 401(k) retirement savings program
• Lifestyle Spending Account for wellness and personal expenses
• Mental health support resources
• Inclusive and diverse workplace culture certified as a Great Place to Work

Omada’s Core Values

• Building trust through listening, kindness, and candid feedback
• Seeking context by asking questions and researching to enable faster progress
• Embracing bold innovation to solve problems and find opportunities
• Focusing on impactful results and maintaining a high performance standard
• Prioritizing collective success and enjoying collaborative achievements
• Remembering the purpose behind efforts to transform healthcare

Additional Information

Omada Health is committed to diversity, equity, and inclusion and is an equal opportunity employer. They encourage applications from candidates of all backgrounds and experiences. Compensation offers are determined by multiple factors including individual skills and business needs. The role reports to the Senior Vice President of Strategy and Operations and serves on the Cross-functional Commercial Leadership Team.