Venue Customer Experience Officer

Overview

We are seeking a welcoming, professional, and versatile Venue Customer Experience Officer to join the team at Te Puna Mahara - Cromwell Memorial Events Centre. This position is central to a growing community venue and plays a crucial role in providing a safe, well-managed, and inviting atmosphere for all visitors and users of the facility.

Primary Duties

• Serve as the initial point of contact for all visitors, delivering a friendly and professional reception
• Respond to inquiries received in person, by phone, and via email
• Assist guests with bookings and guide them to their designated rooms or event areas
• Welcome attendees for meetings and appointments and help them connect with staff members
• Manage venue bookings, ticketing processes, and box office operations
• Maintain and update website content as well as the booking and ticketing systems
• Provide general administrative assistance including data entry and record maintenance
• Support retail operations as needed, including covering staff breaks
• Promote health and safety within the venue, including completing fire warden training and assisting during evacuations
• Work collaboratively with the venue team and remain adaptable as the facility evolves
• Maintain flexibility to work evenings and weekends according to event schedules

Working Hours

Part-time schedule on Sundays and Mondays from 9:30am to 5:30pm; full-time coverage Tuesday through Saturday from 9:30am to 5:30pm is also an option depending on availability.

Candidate Profile

• Experience in customer service roles, preferably in reception or other public-facing positions
• Strong administrative skills with meticulous attention to detail
• Excellent communication skills and the ability to engage effectively with diverse customers
• Comfortable using computer systems for bookings, ticket sales, or point-of-sale operations
• Ability to remain composed and professional under pressure or during unexpected situations
• Flexible and eager to learn in a dynamic venue environment
• Positive team player with a dedication to high-quality customer service
• Willingness to complete health and safety training including fire warden responsibilities
• Experience in event management, hospitality, tourism, retail, or community facilities is advantageous

About Central Otago District Council

Joining CODC means becoming part of a team dedicated to making a meaningful impact on the community and shaping the future of the Otago region. We uphold a set of core values inspired by the whakataukī: ‘Me manaaki tētahi ki tētahi, me pakihiwitahi te tū – kia haere tahi ai tātou’ which translates to 'Respect each other, stand shoulder to shoulder – So that we may travel on this journey together.' Our workplace culture is supportive and values-driven.

Application Process

If you feel this role resonates with you, please submit your resume along with a brief cover letter explaining your suitability. Applications are reviewed continuously, so early submission is encouraged. The salary will be commensurate with your experience, qualifications, and demonstrated skills.

Applications close on 24th July 2026. For inquiries, please contact the hiring team via email at people@codc.govt.nz.