Telesales Executive

About the Role

Kerala Jewellers seeks a vibrant and customer-focused Telesales Executive to engage potential and current clients through inbound and outbound calls. This role revolves around promoting the store’s latest jewellery collections, special festival offers, and tailored savings schemes designed to drive sales and enhance customer loyalty.

Key Responsibilities

• Conduct outbound calls to existing and prospective clients to showcase new gold and diamond jewellery lines as well as festive discounts.
• Respond to inbound customer inquiries, converting leads from online sources, social media, and direct store visits to boost sales and store visits.
• Build and maintain ongoing relationships with high-value customers by marking special occasions such as weddings and anniversaries with personalized offers and assistance.
• Provide detailed product information including current gold prices, hallmark quality, diamond grading, making charges, and active promotions.
• Maintain organized and accurate records of interactions, customer feedback, and call results using CRM tools or daily log sheets.
• Consistently meet or outperform daily and monthly telecalling and sales targets.

Qualifications & Skills Required

• Minimum educational qualification of 12th grade or a diploma/degree in any discipline.
• Zero to three years of experience in telecalling, telesales, B2C sales, or customer service; familiarity with retail or luxury jewellery sales is advantageous.
• Fluent in regional languages Malayalam and Tamil, with basic English skills.
• Strong persuasive communication to effectively manage customer objections.
• Basic tech skills including smartphone use, MS Excel, and telecalling or CRM software.
• Personal traits of patience, confidence, and being customer-oriented.

Job Details & Benefits

• Employment Type: Full-time position.
• Location: Chennai, Tamil Nadu.
• Work Hours: Typical shift timings to be confirmed (e.g., 9:30 AM to 6:30 PM).
• Salary: Monthly fixed pay between 15,000 and 22,000 INR plus performance-based incentives.
• Additional Benefits: Employee discounts on purchases, festive bonuses, and access to professional sales training programs.