Systems Analyst - Real Estate Lending / Mortgage Systems

About the Role

This position involves providing critical support and enhancement coordination for Real Estate Lending (REL) applications such as ICE Mortgage Technology, MSP, Passport, Loan Boarding, Empower, HomeSquad, and OnBase. It requires frequent onsite work in Pensacola, FL (three days per week) along with remote duties. The contract duration is ongoing without a specified end date.

Key Responsibilities

• Deliver Level 1 and Level 2 support for various REL platforms, addressing incidents, service requests, outages, and access issues through monitoring ServiceNow queues.
• Investigate and resolve escalated technical problems impacting business operations, acting as a liaison among infrastructure teams, vendors, and stakeholders.
• Prepare and disseminate system advisories, maintenance alerts, enhancements, and outage notifications, translating technical details into accessible business language.
• Gather and document detailed business and technical requirements, conduct root cause analysis of major incidents, and recommend actionable improvements.
• Develop and conduct test cases including system, integration, and user acceptance testing to validate system changes and ensure stable deployments.
• Collaborate on cross-team projects involving system upgrades and platform updates, utilizing tools such as Azure DevOps for tracking work progress.
• Maintain comprehensive documentation of processes, workflows, and reports, and compile performance metrics to support operational decision-making and continuous improvement.

Required Qualifications

• Strong analytical and problem-solving abilities with keen attention to detail.
• Capability to work independently as well as collaboratively within team environments.
• Advanced understanding of Real Estate Lending systems and related business processes.
• Proven experience in supporting and troubleshooting enterprise-level software applications.
• Proficiency with Microsoft Office suite, SQL, Azure cloud environments, and ServiceNow platform.
• Experience with software testing principles and methodologies.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical business users.
• Ability to manage multiple priorities efficiently while meeting fast-paced deadlines.

Additional Information

This opportunity is contingent upon applicants being U.S. citizens, Green Card holders, or EAD Green Card holders, as work sponsorship is not provided. Compensation is targeted around $22 per hour on a W2 basis, with the final offer depending on experience, skills, education, certifications, and location. Comprehensive benefits include medical, dental, vision, disability insurance, and a 401(k) plan.

Applicants must be local due to the hybrid work arrangement requiring onsite presence multiple days a week.

Equal Opportunity Employer

The company is committed to creating an inclusive workforce without discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.