Surgery Scheduler Ambulatory - General Surgery

Position Overview

The Surgery Scheduler in the Ambulatory General Surgery department plays a crucial role in ensuring exceptional administrative support to the department, providers, and patients. The role demands scheduling office-based and hospital procedures aligned with patient diagnoses and procedure requests. Strong customer service abilities are essential for interacting with internal departments and external clients via both written and verbal communication concerning appointments, cancellations, and delays.

Key Responsibilities

• Arrange pre-operative and post-operative appointments efficiently.
• Order necessary pre-operative laboratory tests and screenings within the scope of practice, documenting results in the Electronic Medical Record system.
• Coordinate surgical procedures across multiple operating rooms.
• Organize surgical assistance and ensure surgical equipment representatives are present for procedures as needed.
• Transmit history and physical exam documents promptly to the appropriate healthcare facilities.
• Maintain and update physician schedules to reflect surgical appointments and alterations.
• Facilitate and document diagnostic testing orders appropriately within EMR.
• Verify that pre-operative clearance has been obtained for each surgical patient.
• Complete and process disability paperwork related to surgical cases.
• Enter surgical billing charges into financial systems to guarantee accurate invoicing.
• Welcome patients in the ambulatory care environment, promoting a positive experience.
• Manage multi-line telephone systems professionally, responding to calls and messages from internal and external sources within established timeframes.
• Address or triage patient inquiries related to surgery schedules, procedural details, preparations, or aftercare instructions.
• Conduct outbound calls to patients after outpatient surgeries to assess their status and address questions.
• Collaborate regularly with physician offices and registration teams to resolve documentation issues related to medical necessity and post-discharge documentation.
• Relay coding and documentation concerns between Health First departments and physician offices effectively.

Required Qualifications

• High School Diploma or GED completion.
• At least three years of administrative experience in an ambulatory healthcare setting.
• Knowledge of medical terminology along with familiarity with CPT and ICD-10 coding standards.

Preferred Qualifications

• Certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).
• Minimum of one year’s experience working specifically in surgery scheduling.

Mental and Professional Requirements

• Ability to exercise sound judgment and work independently with minimal supervision.
• Strong critical thinking skills to appropriately apply clinical coding guidelines based on health record documentation.
• Excellent reading comprehension skills in English to understand instructions, correspondence, and electronic communications.
• Attention to detail with a focus on accuracy in all duties.

Additional Information

This job description outlines typical responsibilities but is not exhaustive. Employees may be required to perform other related tasks as directed. The shift timing is from 8:00 AM to 5:00 PM with a full-time schedule. The pay grade is PG-27.

About Health First

Health First is committed to fostering diversity and inclusion which enriches our growth and culture. We recognize and encourage the diverse perspectives of our associates to stimulate innovation and create a collaborative work environment that benefits the community and customers we serve.