Supply Chain & Customer Service Officer

About the Company

Join a respected global business with a long-standing reputation for delivering reliable customer support and strong operational performance. The organisation supplies high-performance components and systems used in demanding industrial, energy, and automotive applications. It offers a cooperative workplace, values quality and teamwork, and encourages ongoing improvement. This role is based in central Brisbane.

Role Overview

As a Supply Chain & Customer Service Officer, you will act as the key link between customers, internal departments, and logistics partners. Your focus will be on managing customer orders end to end, from entry through to delivery and post-delivery support, while keeping supply chain activities running smoothly.

You will work closely with warehouse, operations, and procurement teams to help ensure orders are delivered on time and in full, while also spotting and resolving issues quickly. The position is varied and fast-moving, making it well suited to someone who enjoys a mix of customer contact and operational coordination. It is also a strong opportunity for a recent graduate in supply chain or logistics with a few years of experience who is seeking growth and professional development.

Key Responsibilities

• Respond to customer questions, prepare quotes, and process orders accurately
• Track product stock, lead times, and delivery timelines to support smooth fulfilment
• Work with supply chain, logistics, and operations teams to keep orders moving
• Follow up shipments and address any delivery issues or order mismatches
• Keep ERP and CRM records accurate and up to date
• Develop and maintain positive working relationships with customers and stakeholders
• Contribute to process improvement activities across the function

What You Need to Succeed

• A tertiary qualification in Logistics, Supply Chain, or a similar field is advantageous
• Prior experience in supply chain, customer service, or order management
• Strong verbal and written communication skills with the ability to build effective relationships
• High attention to detail, along with solid organisation and time management skills
• Ability to juggle competing priorities in a busy, fast-paced environment
• Hands-on experience with ERP and CRM systems plus intermediate Microsoft Office skills
• A proactive, practical approach and a mindset focused on continuous improvement

What’s on Offer

• A collaborative and encouraging team culture
• Room to grow your career and expand your skills
• Exposure to both customer service and supply chain operations
• A competitive salary package and company benefits
• Opportunity to join a stable, expanding business with a positive workplace culture

Next Steps

If this sounds like the right fit, please submit your resume for consideration. For further questions, contact Nico van Oudenaaren at nico.vanoudenaaren@hays.com.au or +61 7 5313 8256.