Supply Chain and Operations Manager

About the Role

Join a rapidly expanding direct-to-consumer supplement brand achieving multiple 7-figure monthly revenues and targeting $50 million in sales this year. Our mission promotes health through premium, highly absorbable ingredients. We're advancing quickly with a team of top performers, building a legacy brand positioned for major US retailers.

Key Responsibilities

• Take full ownership of supply chain and fulfillment execution including manufacturing coordination, inventory, and third-party logistics (3PL) operations.
• Forecast inventory demand across all SKUs to prevent stock shortages, monitoring daily inventory and addressing risks proactively.
• Collaborate directly with manufacturers to ensure product quality, compliance, and specifications are met and drive continuous process improvements.
• Oversee production schedules, purchase orders, and inbound shipments end-to-end.
• Manage 3PL performance for fulfillment, returns, and outbound logistics, developing and enforcing SOPs, training partners, and maintaining SLA adherence.
• Implement quality control protocols inbound and outbound, swiftly identifying defects or process failures, leading root cause analyses and corrective actions.
• Identify operational bottlenecks and apply Lean principles to enhance forecasting accuracy, inventory integrity, and fulfillment speed, with ongoing dashboard development and data-driven decision support.
• Integrate AI tools within forecasting, inventory management, reporting, and operational workflows to automate processes and reduce manual work.
• Serve as the central operational liaison between onsite teams, international partners, customer service, and leadership, providing scheduled performance reports and seamless communication across time zones.

Candidate Profile

• Proven experience owning inventory forecasting, supplier coordination, and fulfillment at scale.
• Hands-on background managing end-to-end logistics including manufacturing, 3PL, and customer-facing functions simultaneously.
• Expertise in creating, training, and enforcing detailed SOPs for logistics processes.
• Strong analytical skills using data to drive accountability and improve performance.
• Fluency with AI or automation technologies integrated into operational workflows.
• Self-driven with a builder mentality comfortable with ambiguity and fast decision-making.
• Excellent written English abilities for SOPs, reporting, and global stakeholder communication.
• Preferred qualifications include Lean Six Sigma certification, high-growth DTC or supplement sector experience, and multi-SKU subscription inventory management.
• Daily active use of AI tools is required from day one.

Why Work With Us?

• High-impact responsibilities directly protecting revenue, customer satisfaction, and brand integrity.
• Opportunity to collaborate with a world-class team moving rapidly and setting high standards.
• Complete operational ownership with autonomy and absence of micromanagement.
• Career growth prospects, including potential leadership roles for strong performers.
• Performance-related bonuses rewarding successful operational execution and business scaling.
• Be part of building a top-tier supplement brand with meaningful industry presence.

Compensation and Benefits

• Competitive base salary complemented by performance-based incentives.
• Fully remote work arrangement allowing global location flexibility.
• High autonomy over your responsibilities, systems, and outcomes.
• Support for professional growth aligned with company scaling and success.