Subject Matter Expert - M365 L3

About Systal Technology Solutions

Systal Technology Solutions is a global specialist in managed network, cloud, and security transformation services. We partner with enterprise businesses to consult, deploy, and integrate diverse vendor technologies, managing over 200,000 assets across 93 countries through our around-the-clock Network and Security Operations Centres. Our goal is to help enterprises enhance the security, efficiency, and innovation of their complex IT infrastructure.

Role Overview

This role focuses on providing Level 3 technical support and subject matter expertise for Microsoft 365 (M365) productivity services as well as AI-driven colleague productivity tools, within defined operational scope.

Key Responsibilities

• Manage escalation and troubleshooting for M365 platform issues affecting users.
• Offer support for Teams, Exchange Online, SharePoint, OneDrive, and other collaboration tools as applicable.
• Regularly monitor M365 service health, track roadmap developments, and analyze impacts of planned changes.
• Support AI productivity tools such as Copilot where licensed and operationally authorized.
• Provide technical guidance to Levels 1 and 2 support as well as Tech Bar teams on M365 and AI-related challenges.
• Contribute to the creation and maintenance of knowledge base articles relating to common M365, collaboration, and AI issues.
• Assist in evaluating the operational impact of new M365 releases, coordinating with partners such as IBM, RLG retained teams, and Microsoft as necessary.

Required Skills and Experience

• Proven experience administering and supporting Microsoft 365 services.
• In-depth knowledge of Teams, Exchange Online, SharePoint, OneDrive, and collaboration tools.
• Familiarity with AI productivity tools like Copilot and understanding of associated governance considerations.
• Working knowledge of ServiceNow and ITSM processes.
• Ability to interpret platform updates and translate them into actionable operational procedures.

Qualifications and Eligibility

Applicants should possess a graduate degree or higher equivalency through experience.

Why Join Systal?

• Attractive salary and benefits package.
• Exceptional training and development opportunities aimed at ensuring expert knowledge and ongoing professional growth.
• A positive work environment featuring modern offices and flexible remote collaboration options.
• A commitment to excellence and positive impact on clients, staff, and communities.

Additional Information

Systal communicates exclusively through official channels and verified @systaltech.com email addresses. Candidates are requested to submit their resumes via email as directed.