Strategy and Performance Coordinator - Engagement and Communications

Role Overview

Chesterfield County is searching for a Strategy and Performance Coordinator specializing in Engagement and Communications to enhance understanding among employees, residents, county departments, and leadership regarding the County's key priorities, services, performance data, and ongoing improvement projects. This position is housed within the Office of Budget and Performance Management and focuses on transforming complex data from budgets, performance metrics, and services into accessible, clear narratives, reports, presentations, and engagement assets.

Responsibilities

This role involves communicating complicated County initiatives and results simply and effectively to a variety of stakeholders, conducting feedback activities, and supporting various reporting functions.

• Create and implement engagement strategies targeting both employees and the community regarding County priorities, services, and performance improvements.
• Collaborate with departments to clarify the messaging around initiatives, results, service adjustments, and improvement activities using straightforward language.
• Develop diverse communication products such as reports, presentations, case studies, web content, summary documents, and talking points that elucidate performance and service data.
• Contribute to the production of annual performance and progress reports, scorecards, dashboards, executive briefings, and publicly visible materials.
• Organize and facilitate interviews, listening sessions, focus groups, and other feedback-gathering events to gain insights from employees, residents, businesses, and departments.
• Support surveying efforts including planning, outreach, analyzing results, reporting, and coordinating post-survey actions targeting employees, citizens, and businesses.
• Maintain collaboration with the Communications and Media Department to ensure aligned messaging, appropriate timing, and optimal communication channels for different audience segments.
• Assist departments in promoting understanding, involvement, and implementation of major initiatives and improvement efforts.
• Prepare materials for leadership meetings, employee discussions, departmental gatherings, and public information campaigns.
• Perform any additional tasks as required.

Ideal Candidate Profile

The optimum candidate displays strong writing, communication, facilitation, and interpersonal skills. They excel at simplifying complex information without losing nuance, are adept at working collaboratively across departments and with diverse stakeholders including leadership, analysts, communications teams, employees, and community members.

Key Qualifications

• Bachelor's degree in communications, public administration, organizational development, marketing, public relations, business administration, human resources, or a related discipline.
• At least three years of progressively responsible experience in employee or community engagement, strategic communications, organizational development, public engagement, customer experience, change management, survey design/analysis, or equivalent experience.
• Ability to communicate clearly for multiple audiences including leadership, employees, departments, and the public.
• Capacity to narrate the context behind data, services, decisions, and results clearly.
• Skilled at collecting and synthesizing feedback and communicating the County's response effectively.
• Experience transforming technical or internal data into engaging, useful reports, presentations, and public-facing communications.
• Competence in using various feedback tools such as surveys and interviews to enhance communication and engagement efforts.
• Understanding of how to make performance data accessible, practical, and actionable.

Additional Information

This position requires pre-employment drug screening, FBI criminal background check, and verification of educational credentials. It is designated as Safety Sensitive, subject to random drug and alcohol testing.

Work Schedule and Location

The role follows a Monday through Friday schedule, 8:30 a.m. to 5:00 p.m., located within the Budget & Management Department in Chesterfield, Virginia.

Salary and Application Details

The posted salary range for this role is between $72,466 and $97,827 annually. The position number is 27-00054. The application window closes on August 2, 2026, at 11:59 PM Eastern.

Diversity and Inclusion

Chesterfield County is committed to equal opportunity employment and values workforce diversity, equity, and inclusion.

Benefits

For comprehensive details on employee benefits, refer to the official Employee Benefits Summary provided by Chesterfield County.

Contact Information

Human Resources Department
9901 Lori Road / P.O. Box 40
Chesterfield, Virginia, 23832
Phone: 804-748-1551