Store Manager - Supermac's Westport

Overview

Join the dynamic team at Supermac's Westport and contribute to our ongoing success. This role requires candidates to have proven experience in restaurant management and a solid understanding of food operations and quality standards. Please note, visa sponsorship is not offered for this position, and only applicants with the legal right to work in Ireland will be considered.

Key Responsibilities

• Lead and supervise the entire restaurant team, including assistant managers and training coordinators, to ensure store targets are met or surpassed.
• Act as the individual owner for the store's daily operations while aligning with overall company goals with support from the area manager.
• Manage recruitment, selection, staff placement, training, development, and human resource planning.
• Coach and mentor assistant and trainee managers to promote self-sufficiency and drive high sales and profit margins.
• Respond effectively to requests from head office departments and handle employee relations as well as customer complaints that may impact business.
• Engage with the local community to generate business and foster goodwill.
• Plan and prioritize tasks efficiently, ensuring compliance with legal standards and company policies.
• Conduct timely in-house performance appraisals and formulate development plans for all employees.
• Maintain professionalism at all times, especially in public and when interacting with the media, referring such enquiries to the area manager or marketing director.
• Understand customer profiles and market dynamics to strategically target and grow business.
• Be fully flexible with working hours, including weekends and evenings.
• Achieve set targets related to food costs, labor costs, customer volume, quality service control audits, mystery shopper evaluations, and pizza audit scores.

Leadership Expectations

• Supervise and coordinate team members effectively, delegating tasks appropriately.
• Maintain composure and control during challenging situations.
• Provide clear guidance and authoritative leadership, leading by example with a hands-on approach.
• Communicate goals clearly and connect individual performance to overall restaurant success.
• Promote quality food, service standards, and operational systems consistently.
• Demonstrate a commitment to customer satisfaction and instill this in staff and management.

Work Environment

The position operates in a fast-moving, demanding environment that requires physical stamina due to high business volumes, staff needs, and operational demands. Periods of prolonged standing are common.

Integrity

• Communicate intentions and ideas openly and honestly.
• Align actions with words and actively seek feedback on performance.
• Stand firm on personal beliefs while admitting and correcting mistakes promptly.
• Choose honesty and transparency even in difficult circumstances.