Spa Therapist at Emaar in United Arab Emirates

About the Role

This position is focused on delivering outstanding guest experiences within a highly empowered and guest-centric environment. As a representative of Emaar's spa brand, the therapist will ensure a seamless service journey, from greeting to farewell, with the goal of turning guests into devoted supporters by offering an extensive variety of spa treatments performed to the utmost standards.

Key Responsibilities

• Execute operational duties strictly following established service standards and procedures.
• Consistently exceed guest expectations by going beyond normal service requirements.
• Proactively manage and resolve guest complaints to maintain satisfaction and loyalty.
• Maintain open, guest-focused communication with colleagues to foster a collaborative atmosphere.

Qualifications and Skills Required

• Possess a sincere service-oriented personality combined with high emotional intelligence.
• Hold an accredited qualification in Spa Therapy.
• Have at least two years of experience in a similar role within a luxury, 5-star hospitality environment.
• Demonstrate proficient written and verbal English communication, with additional language skills viewed favorably.
• Minimum educational attainment of high school diploma; preference given to candidates with a diploma or degree in Hotel Management or a related discipline.

Performance Attributes

• Customer-first attitude ensuring all guest interactions are prioritized.
• Proactive results-driven approach.
• Commitment to continuous learning and adaptability.
• Resilience in managing challenges and changing situations.

Our Core Values

• Customer Focus: Prioritizing customers and valuing trust by delivering flawless services and experiences.
• Ownership Mindset: Embracing accountability and driving efficiency throughout operations.
• Fast-Paced Environment: Adapting quickly to change while maintaining enthusiasm and skill.
• Talent and Tenacity: Recognizing team members as driven and energetic heroes working cohesively.
• Adaptability: Challenging norms and innovating services for a future-ready approach.