Spa Receptionist (Arabic Speaker)

Overview

Join the Hilton team in Doha as a Spa Receptionist where you will play a key role in delivering exceptional hospitality experiences. Your main responsibility is to provide comprehensive administrative support for the Spa and Fitness departments while ensuring every guest receives a warm and welcoming environment.

Key Duties

• Serve as the primary contact at the Spa & Fitness reception, managing phone inquiries and scheduling appointments for massages, treatments, classes, and personal training professionally and courteously.
• Welcome and guide all visitors to the Spa, ensuring they understand spa guidelines and complete any necessary liability documentation. Support staff with opening and closing procedures each day.
• Ensure all Spa and Fitness areas are clean, organized, well-stocked, and compliant with Ministry of Public Health standards through regular inspections and maintenance.
• Conduct thorough facility walkthroughs at opening and at regular intervals throughout the day, including the Fitness Center, Pool, and Spa areas.
• Oversee daily preparation and closing tasks for the Spa facilities.
• Manage the Retail Outlet by creating an inviting shopping environment, promoting products to guests and members, and processing sales accurately through the Point of Sale system.
• Perform monthly inventory checks and help with supply ordering as required.
• Maintain proper Point of Sale setup, provide training, ensure the system is securely closed each shift, and submit financial documentation promptly.
• Control inventory and cash items securely to minimize losses and enforce established opening and closing procedures.
• Handle financial aspects of Spa operations, including service and product management to maximize profitability and enforce purchasing standards.
• Anticipate and meet guests’ needs by providing high-quality customer service and value-added wellness offerings.
• Effectively communicate any guest questions, complaints, or feedback to management to support ongoing improvements.
• Assist with other duties as directed by the Spa Manager, including handling bookings, payments, consultation documentation, and departmental upselling initiatives.
• Comply strictly with all health and safety regulations and report any maintenance or accident incidents promptly.

Candidate Qualifications

Hilton seeks team members who demonstrate a passion for hospitality, integrity, leadership, teamwork, accountability, and urgency to deliver memorable experiences. Fluency in Arabic is essential for this role.

About Hilton

Hilton is a global hospitality leader recognized for its award-winning workplace culture. We have served over three billion guests and continue to set industry standards with our commitment to exceptional service and a supportive work environment. Whether you are beginning your career or seeking new opportunities, Hilton offers a path for professional growth and making a lasting impact.