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Job description
About Radius
Radius is a prominent fuel card provider in Ireland, operating successfully for 30 years through its own DCI network. The company collaborates with partners to ensure full geographical coverage across Ireland.
Job Overview
As an SME Account Manager, you will oversee a portfolio of approximately 400 to 500 customer accounts, providing comprehensive support and addressing queries related to their accounts. You will actively promote and cross-sell a variety of Radius products, while striving to meet and exceed key performance indicators (KPIs).
Key Responsibilities
- Manage and correspond regularly with 400-500 SME customer accounts, fostering strong relationships.
- Resolve customer issues and respond promptly to account-related queries.
- Cross-sell and promote various Radius products to enhance customer engagement.
- Work diligently to meet assigned KPI goals.
- Develop and implement strategic account management plans aimed at customer growth and profitability.
- Act as the main point of contact representing over 400 customers, ensuring their satisfaction.
- Customize communication and engagement strategies tailored to each customer's specific needs.
- Collaborate effectively with team members to support Radius’s overall strategic objectives.
- Assist other account portfolios as necessary, maintaining high service standards.
Required Qualifications & Skills
- Proven experience in account management or sales roles.
- Excellent communication skills with ability to establish rapport across a diverse clientele.
- Strong strategic thinking capabilities and effective planning skills.
- Expertise in negotiation to strengthen and manage customer relationships.
- Proficient in Microsoft Office applications.
Additional Information
Radius values diversity and inclusivity, welcoming applicants regardless of age, disability, gender identity, race, faith, sexual orientation, or socioeconomic status. The recruitment process is designed to be accessible; accommodations and adjustments can be provided upon request.
The company reserves the right to close the vacancy early should there be an overwhelming number of applicants or changes in business priorities.
Radius does not accept unsolicited recruitment agency profiles or CVs. Approved PSL agencies must submit candidate details through the official applicant tracking system.