ServiceNow Sales Order Management (SOM) Developer

About LavyaSphere Solutions

LavyaSphere Solutions is a rapidly expanding ServiceNow consulting and digital transformation firm that delivers cutting-edge enterprise workflow solutions. We seek a committed and skilled ServiceNow SOM Developer to design, build, and deploy scalable ServiceNow platforms for clients worldwide.

Job Overview

We require an experienced ServiceNow Service Operations Management (SOM) Developer with substantial hands-on knowledge in SOM along with ITSM or CSM modules. The candidate should have completed multiple full lifecycle ServiceNow projects and demonstrated excellence in development, integrations, and platform customization.

Key Duties

• Architect, develop, and deploy ServiceNow solutions focusing on Service Operations Management (SOM).
• Customize and configure ServiceNow applications adhering to platform best practices.
• Contribute to at least two end-to-end ServiceNow SOM implementation engagements.
• Develop and tailor Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and Glide APIs.
• Create advanced user interfaces using UI Builder, Workspaces, and Service Portal.
• Develop workflows via Flow Designer and IntegrationHub.
• Implement REST/SOAP integrations, Scripted REST APIs, and third-party system connections.
• Manage configuration and maintenance of Service Catalog, Notifications, Email Actions, CMDB, Import Sets, Transform Maps, and Update Sets.
• Diagnose production issues, enhance platform performance, and perform root cause analysis.
• Collaborate with architects, analysts, QA teams, and stakeholders throughout projects.
• Follow Agile/Scrum methodologies and embrace ServiceNow development standards.
• Support creation and deployment of AI-driven applications and agents using modern tools such as ChatGPT, Cloud AI platforms, VS Code, GitHub, and Cursor.

Required Qualifications and Experience

• Minimum 4 years of practical experience in ServiceNow development.
• Completed at least two full-cycle ServiceNow SOM implementations.
• Strong working knowledge of ServiceNow SOM combined with ITSM or CSM modules.
• Proficiency in JavaScript and ServiceNow scripting frameworks.
• Experienced in Glide API, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Skilled with Flow Designer, IntegrationHub, UI Builder, Workspaces, and Service Portal.
• In-depth understanding of REST APIs, SOAP Web Services, Scripted REST APIs, and third-party integrations.
• Hands-on familiarity with Notifications, Email Actions, Service Catalog, CMDB, Import Sets, Transform Maps, and Update Sets.
• Strong troubleshooting, debugging, and performance tuning capabilities.
• Experience working in Agile or Scrum development environments.
• Knowledge of AI-assisted development approaches and modern tools such as ChatGPT, Cloud AI platforms, VS Code, GitHub, and Cursor.

Preferred Credentials and Attributes

• ServiceNow Certified System Administrator (CSA) certification is desirable.
• Certified Application Developer (CAD) certification is advantageous.
• Additional certifications in SOM, ITSM, or CSM add value.
• Exceptional communication and stakeholder management skills.
• Experience with AI-based applications and cloud development environments is a plus.

Location and Employment Type

Work location is Jaipur, Rajasthan, India, requiring presence at the office. The position is full-time.