Service Driver / Customer Delivery Representative

Role overview

This permanent full-time position is for a Service Driver / Customer Delivery Representative based in West Cork. The role starts from home and ends at home each day, with responsibility for visiting a range of customers, handling service requests, and delivering practical solutions on site.

The job carries a starting salary of €29,350, with an on-target earnings figure of €32,500. In this role, you will install, fit, collect, and swap units or products as needed, while maintaining a high standard of service. You may also spot opportunities for extra sales and contribute toward business performance goals.

Key duties

• Complete customer service visits and deliveries in a professional, courteous way.
• Use problem-solving skills to choose the most effective solution for each customer need.
• Carry out on-site service work, including installation, fitting, collection, and replacement of units or products.
• Share timely updates and feedback with service management regarding customer requests and related matters.
• Make sure products and services provided are suitable for the customer’s needs.
• Help shape route planning for new service requirements.
• Follow company health and safety policies at all times.
• Work to ensure customer expectations are consistently met or exceeded.
• Identify and support opportunities for additional sales where appropriate.

Requirements

Applicants should ideally have a full clean Irish or EU driving licence. The role also calls for the ability to organise and prioritise work to meet deadlines, strong written and verbal communication skills, a firm focus on customer service, strong attention to detail, and the confidence to work independently with a positive, can-do approach.

Benefits

• Competitive salary package.
• Company vehicle and fuel card.
• Long service awards.
• Uniform and equipment provided.
• Opportunities for career progression.
• 4 weeks of annual leave, increasing to 5 weeks.
• Additional variable pay linked to bringing in new business.
• On-call allowance.
• Access to a company pension scheme.
• Refer-a-friend bonus.
• TrustPilot reward.
• Employee Assistance Programme.
• Cycle to Work Scheme.
• Life assurance.

Additional information

This is a permanent, full-time, onsite position. The organisation describes itself as an innovative employer and welcomes applications from people interested in this customer-facing service and delivery role. It is an equal opportunities employer and is committed to maintaining a diverse workplace. A privacy policy applies to the handling of applicant data.